Staff Design Researcher - Account
Staff Design Researcher - Account
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Job Description
Were looking for a Design Researcher to join Wise working in the Account Squad in London. The Account Squad looks after all our products that help Wise users (both consumers and businesses) hold manage spend and earn interest on their money within Wise.
This role is for an experienced researcher working at a Staff (i.e. Lead Individual Contributor) level. Youll be part of Wises global mission to build an open fair and human financial system. Because people without borders need money without borders.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking. Your mission is to understand the needs of our customers who sign up to use these products in order to provide them the best sign up experience possible.
Youll contribute by:
Building our understanding of people with crosscurrency needs among our key markets in order to ensure we are focused on solving the right things for customers
Owning the planning execution and delivery of research applying the appropriate research methods to answer the teams highest priority questions
This role will give you the opportunity to:
Be part of a team youll be embedded in a Squad where you can influence the direction and deliver the most impact. This means you can go deep and tackle the real retail customer problems while working sidebyside with product management design analytics and engineering.
Choose your path to impact Youll have the freedom to make your own calls about how design the best research to identify customer needs and reach mission zero
Grow the research practice You will be part of helping establish how we conduct research at a global scale
Be part of our mission to make money without borders the new normal
A bit about you
You have deep experience with both generative and evaluative research and are comfortable independently initiating running and communicating research.
You are able to rigorously prioritise the highestimpact research questions from both the user and business perspectives.
You understand how qualitative and quantitative methods should work together to produce fully triangulated insights and seek to blend both whenever possible.
You use research insights to not only drive improvements to the product but influence the overall strategy behind and direction of the experience.
You have topnotch presentation skills and can create compelling narratives when it comes to sharing impactful insights.
Youre a pragmatist you know how to use research to get ahead of conversations about the direction of the business when to push for deeper research and when to live with just enough research to keep moving fast.
Youre comfortable working in a crossfunctional product team or across several teams and are able to work individually as well as collaboratively with your crossfunctional partners (product data design engineering).
You not only advocate for the customer but for research more broadly and have clear examples of making research an integral part of building products.
You dont need to have prior experience working in Fintech or on products for businesses but its a nice bonus.
And as a heads up this role probably isnt for you if:
Your experience is primarily market research and/or academia we do recruit career changers but not for this role
You dont have extensive and demonstrable experience in UX research within the tech/product industry
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
