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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary of Responsibilities:
Reporting to the Outlet Manager responsibilities and essential job functions include but are not limited to the following:
- Demonstrates Fairmonts Service Plus Standards in all interactions
- To report on duty punctually in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
- To consistently offer professional friendly and warm service
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items garnishes contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
- To always take corrective action if service errors occur ensuring all solutions exceed the Guests expectation
- To understand shift end reports have knowledge of noncash/cash transactions and procedures for depositing monies into safe or collecting due backs
- To understand each service station and all side duties assigned to that station
- Attend premeal briefing weekly and monthly meetings to continually improve the Guests experience
- To understand how to operate all the equipment used in the outlet
- To fully understand and follow the hotels recycling program and procedures
- To actively participate in all health and safety procedures for Cascades and the entire hotel
- To follow all of safety and sanitation policies when handling food and beverage
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
- Follows Hotels telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people parcels and behaviors to Security
- Ensures adherence to Fairmonts Code of Ethics
Qualifications :
Qualifications:
- Minimum 1 years experience in F&B Operations in a luxury property preferred
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills strength as a developer and a leader of others are essential
- International experience an asset
- Energetic enthusiastic selfmotivated and a charismatic team player
- Must possess outstanding guest services skills professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written) second language is an asset
- Must be able to handle a multitude of tasks in an intense everchanging environment
- Must be flexible in terms of working hours.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling pushing pulling
Occasional ascending or descending ladders stairs and ramps
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
