Group Reservations Executive - Full Time
Group Reservations Executive - Full Time
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Salary Not Disclosed
1 Vacancy
Job Description
Pullman & Mercure Melbourne Albert Park are seeking a passionate adaptable and organised FullTime Group Reservations Executive!
About the Role!
Joining the commercial heart of our hotel team and reporting to the Director of Sales you will be part of a team responsible for the planning of group reservation bookings including conference & events sporting corporate special event inbound and adhoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.
As a Group Reservations Executive your key responsibilities will include:
- Management of group room blocks and rooming lists.
- Foster and manage strong relationships with Tour Operators to ensure seamless group booking experiences and maintain mutual success.
- Handle group accommodation queries and special requests.
- Manage Hotel inventory with relation to Group Reservations.
- Prepare group information and briefing for relevant Hotel departments.
- Proactively seek and address feedback from clients and develop ongoing client relationships.
- Supervise and support Group Reservations Agents
- Assist with onboarding training and development of new team members within Reservations
- Quoting and securing group accommodation from noncatered groups and managing contracting billing and handover for these groups.
Working with a dedicated team you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.
Qualifications :
About you!
- A desire and commitment to building strong client relationships.
- Excellent communication skills using various channels to stay connected with internal and external teams.
- Previous supervisory experience an advantage.
- An eye for detail and efficient time management skills.
- Knowledge of inbound FIT and groups.
- A desire for continued growth.
- Experience in a hotel environment and with hotel property management systems (Opera Delphi) an advantage but not essential.
Additional Information :
Benefits and Perks
- Onsite discounted car park available.
- Complimentary duty meals.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
- Global discounts on hotel accommodation & Food and Beverage including special rates with our partnership brands such as Europcar.
Apply today to start a conversation and see where your Accor career can take you!
We are unable to provide sponsorship for this role so Australian working rights are required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
