Concierge

The Concierge will deliver exceptional service to both hotel guests and residents of the Mondrian Hotel and Residences. This role requires strong leadership skills a passion for hospitality and a commitment to providing personalised experiences that enhance satisfaction for all. The main duties of your role will include:

• Provide exceptional service to hotel guests and residents anticipating their needs and offering tailored recommendations for local dining entertainment and activities. 
• Manage concierge services for the residences tower ensuring that a la carte services such as dog walking transportation transfers and other personalized requests are delivered efficiently and to the highest standards.
• Address and resolve guest and owner inquiries or issues promptly ensuring a positive experience and maintaining high service quality.
• Collaborate with various hotel departments local businesses and service providers to facilitate guest and owner requests and enhance service offerings.

Qualifications :

• Previous experience in a concierge or guest service role
• Degree in hospitality management or related field is a plus. 
• Excellent problemsolving abilities and attention to detail. 
• Proficiency in hotel management software and Microsoft Office Suite. 
• Familiarity with local attractions restaurants and events; multilingual abilities are an asset. 
• Full Australian working rights are essential.

Additional Information :

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.

Remote Work :

No

Employment Type :

Fulltime