Dispatcher Customer Care
Dispatcher Customer Care
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Job Description
Are you a strong multitasker who loves coordinating operational tasks
Do you enjoy providing a great customer experience
Lets talk!
Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently and take our operations to the next level!
In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor delivered by efood orders in realtime making sure that everything works flawlessly. You will use your good judgment to make decisions in a fastpaced environment in order to lift any blockers on our riders way to the PERFECT delivery!
What youll do:
Monitor orders and handle issues from the watchlist
Manage multiple incoming interactions simultaneously and effortlessly determine which take priority
Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed
Handle contact from partners riders & customers through chat & calls
Monitor order routing and make adjustments
Inform and provide feedback on customers for their order status if and when needed and contact the partners when required
Qualifications :
12 years of previous experience in a customer facing role within call center environment
Previous experience as dispatcher will be considered a plus
Problemsolving mindset with the ability to find the best solution to every customer related issue
Multitasking and critical thinking
Attention to detail
Great communication skills
Excellent computer and typing skills
BSc degree will be considered a plus
Additional Information :
- We recognize good work and we want our people to feel appreciated! Thats why we offer an attractive remuneration package for what you bring in!
- We share a passion for food so you will certainly appreciate the ticket restaurant card to spend in restaurants and/or food supplies. We are efooders after all!
- We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
- We prioritize your mental health and offer roundtheclock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
- We want you to grow with us ! And to help you keep improving we provide you access to our online training platform where you can study topics for your personal and professional growth!
- Are you a cappuccino lover Do you desperately want a cookie Our cafeteria got you covered!
- If you want to stay in shape our inhouse gym awaits you fully equipped!
- We are passionate about exploring growing & learning and our Global Mobility plan is created to help our people find their purpose around the world!
:
At efood no day is the same as the day before!
efooders know that working and having a good time arent the opposite and thats why every day at efood is a new adventure!
We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers our employees and our society.
We seize every opportunity to celebrate achievements and milestones but we also celebrate small things (like Fridays!)
Every efooder is part of a fastgrowing multinational company with endless opportunities for professional growth and acquisition of new skills! We have an established yet super creative and fun working environment with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!
Hungry enough to join us
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
