Front OfficeReservation Agent

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:

    Assist in the effective operation of the Reservations department to meet the business goals of the hotel.  
    Adhere to all Standard Operating Procedures.  
    Take personal responsibility for driving upselling achieving set revenue targets by months.
    Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
    Process and respond within 24 hours to all reservation requests and inquiries according to company                standards.
    Handle daily trace/follow up reports according to departmental requirements.
    Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
    Maintain effective office administrative procedures within the department that will safeguard and detect           doublebookings nonguaranteed bookings filing errors and other inaccuracies.
    Understand and apply hotel policies for noshows cancellation credit and prepayment policies. 
    To be uptodate with current information and data of the hotel product including room types rates                  relative features and facilities food and beverage outlets & promotion spa and health club and other              services and facilities.
    Take personal responsibility for maximizing quality levels of product and service and guest satisfaction.         Ensure all issues relating to guest satisfaction are raised monitored and followed up on a timely basis.
    Monitor daily arrivals by ensuring all guest requests are carried out all realistic expectations are met and      reservations are honoured.
    Maintain a motivational working environment within the department and with other colleagues in the hotel
    Understand how the Sales office Group Sales Department and Front Desk relate to the Reservation               Department.
    Be knowledgeable about local seasonality and events.
    Proactively promote other sister properties of Minor International.
    Liaise with the Accounting Department information on Reservation procedures reports and operational           problems and payments of commission.
    To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
    Taking amending and cancel reservation details as applicable.  Confirming the method of payment.                Replying to every request for information within the timeline specified by the hotel
    To attend hotel events daily shift briefings and training to improve professional skills.
    To anticipate guest needs and handle guest inquiries in a helpful and attentive Minor Hotels manner.
    To have a complete knowledge of the hotel product including room types rates relative features and              facilities food and beverage outlets and promotions spa and health club and other Minor Hotels                    properties.
    To take personal responsibility for the service and attitude with which our guest service is being delivered        and ensure it meets the highest standard of Minor Hotels at all times.
    Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow      up is completed on a timely basis.
    To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Minor             Hotels experience.
    To develop a close and harmonious working relationship with all hotel departments 
    To attend hotel events daily shift briefings and training to improve professional skills.
 

Qualifications :

At least two years experience in hotel operations
Effective communication skills
Good interpersonal skills
Proficient in English communication
 

Remote Work :

No

Employment Type :

Fulltime