drjobs Customer Liaison

Customer Liaison

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1 Vacancy
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Job Location drjobs

Cranston, RI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone email or when in the showroom.

***Pay is between $20$22/hour with weekend availability a must**

***This is a new location which will be open in March***

Duties and Responsibilities:

  • Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
  • Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
  • When in a showroom serves as first contact to greet all clients who visit our showroom including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May be assigned administrative duties including online social media support warranty trade packages additional sales support (addons) and other clerical responsibilities.
  • Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling as needed.
  • Based on business size may handle accounts receivable tasks

Qualifications :

  • Experience in administrative and/or customer service in the construction or home renovations industry preferably within a luxury brand environment
  • Calendar management / regional scheduling experience preferred
  • Selfstarter with a positive attitude and ability to manage own schedule and comfortable working in a fastpaced environment
  • Detail oriented organized and time management skills
  • Ability to provide an exceptional client experience aligned to the company values
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD Epicor Salesforce Microsoft Office etc)


Additional Information :

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We are an equal opportunity employer. We EVerify.
All your information will be kept confidential according to EEO guidelines.

#MA057

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Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

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