Client Services Associate II
Client Services Associate II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job description
- Customized set ups (subcode creation and/or pricing implementation)
- High Touch Reseller Assignments managing entire support relationship
- Support of U.S. Government accounts
- Diagnoses resolves problems related to but not limited to: o specific requests o technical support o billing o account maintenance o subcode maintenance o data issues o product descriptions o pricing
- Aid clients or sales with set up or billing inquiries
- Handle client escalations from calls/emails/surveys
- Maintain and update critical account and pricing tables
- Educate customers on our products policies and procedures
- Attend Sales/Client meetings
- Assist with special projects
- Submit request to Commercial Relations file and data research as needed
- Aid with complex Government account user onboarding
- Participate in annual audit of Client Care procedures and job aids
- May lead training and/or demonstrations for specific products or client responsibilities
- Help with more complex product implementations (ie: API FusionIQ DecisionIQ)
- Help with special projects (one time or ongoing)
- Help import and portfolio management processes
- Ensure access to BusinessIQ Alerts
- Ensure access to MyExperian Portal
- Coordinate support efforts between multiple Experian departments (ie: API Support Ask Tech etc) General Responsibilities:
- Subcode maintenance
- Knowledge of Consumer and/or Commercial products and services
- Use Salesforce to engage Support assistance
- Use Salesforce to track and log all activities relevant to customer
Qualifications :
Qualifications
- 2 years of experience knowledge of Excel (can maintain complex spreadsheets) access
- Good organization and strong communication skills.
Additional Information :
This is a permanent homebased role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical life and dental insurance Asociacin Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole authentic self to work. For us this is The Power of YOU and it ensures that we live what we believe.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LIREMOTE #LISA1
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
