Customer Service Representative - Fixed Term Contract
Customer Service Representative - Fixed Term Contract
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
37.5 Hours per week. Fixed Term Contract until 27/02/2026. MondayFriday. 08:0016:00/09:0017:00 or 10:0018:00)
Purpose of the post:
To be the first point of contact for any customer communication coming into Eurofins. Ensure our customers get a timely response or are directed to the appropriate business area quickly and efficiently.
- To act as the first point of contact for email or telephone communication from our customers in a professional manner.
- To ensure customer enquiries are responded to at first point of contact where this is possible.
- To ensure that the customer is seamlessly transferred to the appropriate person within the business.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update customer information in the customer service database during and after each call.
- Provide accurate valid and complete information by using the right methods and tools
- To be the first point of contact for customer complaints and ensure complaints and customer queries are raised appropriately within the quality management system.
- To support the sales team and account managers in the identification of customers needs and potential new business opportunities.
- Delivering customer satisfaction by listening to and exceeding customer expectations.
- Provide a high level of internal and external customer care.
Qualifications :
Essential
- Educated to GCSE level
- Strong communication skills
- Experience with Customer Service ideally within a call centre
- Computer literate
- Resilient
- Cando attitude
Additional Information :
Benefits
At Eurofins we are growing innovating and always learning. We celebrate the achievements of our employees through annual long service awards recognise our colleagues special life events and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
- Enhanced Annual Leave Entitlement
- Additional Annual Leave Purchase scheme
- Annual Leave Sellback Scheme
- Additional Annual Leave at Employees set service dates
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Healthcare Cash Plan (6 months service)
- Enhanced Maternity Adoption and Paternity Schemes
- Employee Assistance Programme 24/7 confidential
- Health and Wellbeing Programmes
- Free parking
- Worldwide career opportunities
- We also have in place rewards recognising the great work out employees deliver their dedicated service and celebrating special life events.
What Happens Next
Our people are the backbone of what we do so its incredibly important we find the right individuals to join us. As a potential new recruit youll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately on this occasion your application has been unsuccessful.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
