TDS - Salesforce Functional Analyst
TDS - Salesforce Functional Analyst
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1 Vacancy
Job Description
Salesforce Functional Analyst
Role purpose accountabilities experience knowledge and skills
This is a permanent role reporting to the T&DS Data Office owner.
The T&DS Salesforce Functional Analyst connects with Business team to understand business requirements and translate them into technical and functional solution through Salesforce technology application.
The role requires a deep understanding of Salesforce platforms strong analytical and project delivery process and the ability to collaborate with both technical and business teams.
Key responsibilities
- Act a Salesforce technical expert within the Business team.
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards good business practices and group processes
- Ensures level 3 support corrective maintenance and evolution of the application (requirement analysis definition of technical and functional specifications system configuration etc.)
- Executes and manages tests campaign (Integration No regression test)
- Support Business team in UAT final test
- Write application documentation (design document user guide specification tests document etc.)
- Influences foster decisionmaking with the domain of expertise
- Leads application project deployment Release note MEP Post MEP controls
- Collects and documents functional requirements from Business Team
- Transforms the requirements into a solution with Third party
- Ensures compliance with T&DS standards
- Proposes improvement ideas
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Ensures handover to operation team (Support team).
Qualifications :
- Education: Bachelors degree in business Information Technology or a related field. A Masters degree is a plus.
- Experience: 3 years of experience as a functional analyst with at least 2 year focusing on Salesforce CRM systems.
- CRM Platforms: Strong experience with Salesforce CRM platforms; APIs norms
- Analytical Skills: Strong data analysis skills including the ability to interpret business needs and translate them into technical solutions.
- Project Management: Knowledgeable in CRM projects using methodologies like Agile.
- Technical Skills: Familiarity with CRM integrations database management and business intelligence tools (SQL Power BI).
- Communication: Excellent verbal and written communication skills with the ability to present complex information to nontechnical audiences.
- ProblemSolving: Strong critical thinking and problemsolving skills to address business challenges and optimize systems.
Additional Information :
Candidates should be based in IledeFrance region
Hybrid work 50%
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
