Air Import Agent
Air Import Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
- Use workboard on a daily basis.
- Ensure timely delivery of freight to customers for Import shipments.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines trucking companies and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
Qualifications :
- Good data entry and computer skills
- Strong MS Office Skills
- Excellent oral and written communication skills and a proven history of providing exceptional customer service
- Excellent organisational and time management skills
Additional Information :
This position will work Monday Friday 9am 5:30pm
- 23 Days holiday
- Private Medical Insurance
- Dental and Optical cover
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- EAP
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
