Director of Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Supervise and guide department heads (e.g. Front Desk Housekeeping Food & Beverage Engineering) in their daily responsibilities.
- Monitor key performance indicators (KPIs) across all departments such as occupancy rates guest satisfaction scores and revenue per available room (RevPAR).
- Ensure smooth and efficient hotel operations including guest checkin/checkout room assignments and problem resolution.
- Foster a culture of exceptional guest service throughout the hotel.
- Respond promptly and effectively to guest complaints and inquiries.
- Implement strategies to enhance the overall guest experience.
- Conduct performance reviews and provide constructive feedback to department heads.
- Motivate and inspire staff to achieve operational goals.
- Assist in the development and management of the hotel budget.
- Monitor and control expenses to maximize profitability.
- Identify and implement costsaving measures.
- Conduct regular inspections of hotel facilities and guest rooms to ensure cleanliness and maintenance standards.
- Implement quality assurance programs to maintain high standards of service.
- Ensure the safety and security of guests and employees.
- Develop and implement emergency response plans.
- Comply with all relevant safety and security regulations.
- Identify areas for improvement in hotel operations and implement necessary changes.
- Stay abreast of industry trends and best practices.
- Participate in industry events and conferences.
Qualifications :
- Minimum 5 years of experience in hotel operations management including supervisory experience.
- Extensive knowledge of hotel operations with a strong focus on Food & Beverage management
- Demonstrated ability in strategic planning budgeting and financial control
- Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree preferred.
Must be living in Egypt
Preferred Local candidates.
work permanent license is required.
Excellent analytical and problemsolving skills with a datadriven approach to decisionmaking
- Strong leadership abilities with experience in performance management and team development
- Proficiency in Microsoft Office suite and hotel management software
- Outstanding communication and negotiation skills
- Ability to work collaboratively in a fastpaced dynamic environment
- Customerfocused mindset with a commitment to delivering exceptional guest experiences
- Indepth knowledge of industry trends best practices and quality standards
- Adaptability and resilience in managing multiple priorities and stakeholders
- Fluency in English; knowledge of other languages is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
