Qualitative Interview Host - German and Spanish speaking Remote
Qualitative Interview Host - German and Spanish speaking Remote
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Job Description
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easytouse secure and replicated our highquality inperson research experiences. We also support our clients with other platforms as well.
As the business continues to grow we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the daytoday call management of market research studies to ensure assigned projects successfully complete on time while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including but not limited to the following:
- Be a point of contact for technical platform issues for both internal and external users
- Assess technical support level of user to provide appropriate support in a timely manner
- Prepare respondents in advance to join their scheduled interviews on time
- Facilitate start of scheduled interviews and provide troubleshooting support as needed
- Support moderator and interpreter trainings prior to the start of the project
- Triage and communicate issues to the QualStage Product Owner and Engineering team
- Document technical issues and resolutions to support customers and improve internal processes
- Stay uptodate on product features and enhancements and be able to provide internal technical guidance as needed
Qualifications :
Education and Training Required:
- Bachelors degree or equivalent work experience preferred.
- Multilingual in English German and Spanish / Italian
Minimum Experience:
- Experience supporting customers with Qualitative online platforms preferred
- Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari Microsoft Edge Chrome and Firefox as well as Apple and Android mobile devices.
- Previous experience in customer service or call centre experience is a plus.
Knowledge Skill Ability:
- Must have the ability to work in a team environment.
- Exceptional written and verbal communication skills.
- Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
- Able to communicate technical steps in a friendly and simplistic manner both verbal and written
- Welldeveloped analytical and problemsolving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
- A selfmotivated individual with exceptional time management organizational skills and selfdiscipline.
Additional Information :
#LILC1
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
