Process Excellence Quality Co-op

Job Description

We are looking for a dedicated individual to drive process excellence within the global Veolia Water Technology & Solutions Process Excellence Quality (PEQ) organization. Working as a Process Excellence Quality (PEQ) CoOp you are central to compliance and continuous improvement with high impact to our customers sales team and supply chain partners in providing a seamless fulfillment experience. With a focus on fulfillment excellence and customer satisfaction you will support the global team in driving compliant accurate and timely business processes. You will be empowered to drive projects and initiatives for the Quality Framework on a global scale which may include training quality management system documentation support of our Customer Satisfaction program and other quality activities. 

Key activities within this role may include business process documentation root cause analysis of issues and development of corrective actions internal auditing project management and development/execution of employee topical training. To be effective in this role you will build and cultivate strong relationships & act collaboratively with global process leaders quality specialists customer fulfillment representatives (CFRs) regional leaders and with functional partners across the entire supply chain team. 

Potential activities: 

• Perform low/medium/high priority root cause analysis utilizing RCA Tools (5 Whys Fishbone Apollo) *internal training available

• Perform internal process audits contract audits and support ISO program compliance

• Analyze trend and present data findings for key Quality processes to connect data with opportunities for continuance improvement 

• Develop and maintain compliant process documentation in partnership with Global Process Leaders

• Provide insight to develop project charters map asis processes define tobe processes and implement control plans in conjunction with global process leaders *internal training available

• Ability to serve as a CFS Excellence Academy Trainer for Skill Set/Refresher training modules 

• Drive digitization projects relative to performance measurement & training content

• Build and deliver presentations as part of Quality Management Review Document Management Council or other business operations reviews

• Utilize the Quality Flash Report tool to elevate CFS Quality Culture

• Develops and presents Safety & Diversity topics as part of meeting agendas 

Qualifications

 What were looking for:

• Bachelors Degree in process (preference for Business or Supply Chain)

•  3 years of Quality/Continuous Improvement/Customer Service/ or Supply Chain experience 

• Basic understanding of Lean Six Sigma

• Basic understanding of ISO 9001 Standard 

• Proven problemsolving skills; ability to make responsible decisions in complex situations 

• Ability to learn & grow skill set in Root Cause Analysis Tools (i.e. 5 Whys Fishbone TapRoot) 

• Ability to excel under pressure multitask and prioritize workload

• Experience in relationship building & influencing peers/partners 

• Basic presentation skills at various levels of the organization

• Strong written and verbal communication skills

• Energetic strong interpersonal organizational and communication skills

• Digital mindset: comfortable entering and retrieving data in a variety of software platforms and drive changes with every changing technology

• Excellent time management skills 

• Thrives in a fastpaced but fun work environment

• Ability to work and influence employees at other locations

• This is offered as a hybrid position requiring a minimum of 2 days in any VWTS office location. Remote location will be considered for the right candidate. 

• Flexibility to work adjusted or longer hours occasionally as needed 

• Some travel may be required (<10 %)

We realize diverse teams make smarter decisions deliver better results and build stronger communities. Were an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you require reasonable accommodation in completing this application interviewing  or otherwise participating in the employee selection process please direct your inquiries to Kristina Butcher via email at . 

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.