Guest Services Manager
Guest Services Manager
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Job Description
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.
- Liaison between Guest Services & all other Front Office departments.
- Review and coordinate daily arrivals/departures transportation house count special events VIPs features and services of the hotel. Review all arrivals prior to checkin to be familiar with guests needs & potential issues.
- Responsible for ensuring that the Bell Captains are accurately organizing coordinating & charging daily guest transportation (including; private courtesy group drives & ski shuttle).
- Assist with interviewing hiring and training of bell and valet attendants shuttle drivers and ski concierges.
- Responsible for ensuring proper storing delivering and tracking of group/ individual amenity deliveries organization of luggage room and shipping log.
- Assist Front Office Manager with maintenance of Jerome vehicles including scheduling oil repairs tire rotations changes recording damage investigating causes and preventing future incidents.
- Assist Front Office Manager with updating and creating SOPs updating guest profiles and resolving guest issues.
- Oversee Service Charge Commission & Gratuity Program. Make certain all service charges/gratuities are posted and tracked properly in order to ensure accurate payout. Run Transaction Reports within Property Management System to track Monthly Service Charges including: valet porterage skier shuttle and delivery fees utilizing excel template.
The targeted compensation range for this full time year round exempt position is $70000$80000/year. The position offers a competitive compensation package presented by Auberge Resorts Collection and is eligible for an annual incentive bonus.
Qualifications :
- Minimum of oneyear prior experience as a front office leader/supervisor for a luxury hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear concise and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Benefits Package
The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is February 7th 2025. However this position is often required yearround and its probable that it will be reposted in the future.
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts Aspen Inc is an Equal Opportunity Employer M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Auberge Resorts Aspen Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
