Product Owner - Customer Relations

At Rituals we believe that exceptional customer service is the cornerstone of every unforgettable brand experience. As our Product Owner Customer Relations (CR) youll take center stage in shaping the tools and platforms that enable our Customer Relations Ambassadors to deliver worldclass service. This is your chance to make a real impact by creating memorable moments for millions of customers worldwide.

Why this role is unique:

Imagine leading the transformation of customer service at a company that values mindfulness connection and innovation. Youll take ownership of cuttingedge platforms like Salesforce Service Cloud crafting solutions that not only enhance operational efficiency but also revolutionize how we engage with our customers. From integrating conversational commerce features to optimizing workflows youll be at the forefront of blending technology and human connection.

What youll do:

As a key driver of our customer service evolution youll:

• Shape the future: Define the strategic roadmap for our Customer Relations platforms aligning them with business goals and customer needs.
• Prioritize impact: Manage and prioritize a product backlog ensuring we deliver the most valuable features first.
• Collaborate across teams: Work closely with customer service digital product owners IT teams and external partners to bring innovative ideas to life.
• Deliver excellence: Oversee the endtoend implementation of platform updates ensuring timely highquality releases that drive real business value.
• Be datadriven: Monitor platform performance identify improvement opportunities and leverage insights to enhance efficiency and customer satisfaction.
• Drive innovation: Write detailed user stories and acceptance criteria that empower development teams to build forwardthinking features.
• Scale for success: Continuously refine processes to ensure theyre efficient scalable and aligned with industry best practices.

Why youll love this role:

• Make a real difference: Your work will directly empower our Customer Relations team to create exceptional experiences for millions of customers.
• Own your impact: As the Product Owner youll enjoy full ownership of a critical part of our business with the autonomy to shape its future.
• Work with purpose: Join a company where mindfulness connection and sustainability are core valuesnot just buzzwords.
• Innovate every day: Collaborate with talented teams and leverage the latest technologies to solve complex challenges and create lasting solutions.

Qualifications :

• Proven experience (5 years) in product management with a strong focus on customer service platforms. Experience in largescale organizations is a must.
• Handson expertise with customer relations tools including managing platform enhancements integrations and driving user adoption. Familiarity with Salesforce Service Cloud is highly preferred.
• Deep understanding of Agile methodologies including backlog management sprint planning and iterative development ensuring efficient and highquality delivery.
• Demonstrated success working with crossfunctional teams including IT customer service and digital product owners to deliver impactful projects aligned with business objectives and enhance customer service operations and quality.
• Exceptional stakeholder management skills with the ability to translate complex business needs into actionable product features that align diverse teams.
• A datadriven mindset with a track record of defining and analyzing KPIs to measure success and ensure platform enhancements deliver tangible value.
• Strategic thinker with a handson approach thriving in fastpaced environments while effectively building and leveraging your professional network.
• Fluent in English with excellent written and verbal communication skills.

Grow with us! The next steps are:

• Please apply via our career site and make sure you add your portfolio as well
• Our recruiter Nadette Pluis will contact you within 7 working days
• An introductory meeting with a team member and the hiring manager follows
• An online assessment
• A second interview
• In the event of a positive outcome you will receive a proposal with the terms of employment

Remote Work :

No

Employment Type :

Fulltime