HR Employee Experience Representative 12 month contract
HR Employee Experience Representative 12 month contract
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an ambitious HR Specialist to join our HR Workforce Operations team for a 12 month contract.
The position offers the flexibility to work from home on some days of the week. The HR Specialist will report directly to the Global Workforce Operations (GWO) Hub Director Northern & Central Europe.
You will be located in Oegstgeest but you will be providing virtual support services to several sites including all Dutch sites such as Oegstgeest Leiden Alphen aan den Rijn and other countries within Northern & Central Europe. Our cloudbased case management solution will be used to provide these services.
The Employee Experience Representative who is a part of the Global Workforce Operations (GWO) team is responsible for establishing genuine trustworthy relationships with employees. They are enthusiastic about creating a positive experience for the Avery Dennison workforce. The representative offers highquality initial support services to all employees with a great deal of expertise timeliness and customer satisfaction. This involves assessing and analysing the employees request or concern quickly understanding the situation determining the appropriate resolution and/or escalation in collaboration with HR partners and communicating the resolution and escalation to the customer by established service levels.
Responsibilities:
- Assist in resolving employee inquiries for employees in the Northern/Central hub initially in the Netherlands and become an expert in the process.
- Prepare and create the necessary data and documentation for processing changes such as personal data job information reporting line changes compensation changes etc. into the HR system.
- Prepare employment contracts for new hires and other employee documentation.
- Facilitate the onboarding process for new hires and assist hiring managers through our onboarding system.
- Execute HR systems data transactions.
- Respond to questions on administrative HR procedures and practices via email phone chat and case management system.
- Answer HR policyrelated questions guide managers and employees and escalate issues as appropriate.
- Educate employees on services available to them and encourage selfservice tools and other systems.
- Ensure highquality standards for all GWO activities initiatives and tasks within designated areas of responsibility adhering to all servicelevel agreements established by the GWO organisation.
- Identify outdated knowledge articles and the need to create new ones.
- Maintain a continuous improvement mindset and challenge current practices and processes to influence stakeholders.
Qualifications :
- Fluent in Dutch and English (written and spoken).
- Techsavvy with the ability to quickly learn and adapt to internal systems. Experience with HR systems transaction management.
- Ability to generate a sense of urgency with an understanding of when to escalate issues.
- Ability to handle diverse and confidential information requiring extreme accuracy independent judgment and discretion.
- Ability to document processes and make recommendations for improvements.
- Flexibility and willingness to cover other tasks as needed and adapt to ongoing changes.
- Superior written communication skills required.
- Ambitious to deliver the best employee and workforce experience and become an ambassador for service excellence using service delivery platforms or inperson when necessary.
- Continuous improvement experience/mindset.
Additional Information :
We offer:
- Attractive salary package
- Workplace & work hours flexibility
- Structured learning and development / Mentoring program
- International environment
- Events such as International Womens Day Earth Day etc.
- A growing and welcoming team with good spirit!
Who we are! Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice every day brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our futureoriented work. Across our diverse global team every voice makes us stronger. When we listen to and learn from each other there is no limit to what we can achieve together. Each of us is unique and we appreciate bringing together different personalities and talents.
Avery Dennison is an equalopportunity employer. In the EMEA region we have these Employee Resource Groups:
- EmpoWer focusing on the engagement mentoring and promotion of women
- Mental Health striving to provide a safe space for employees to discuss mental health issues in the workplace
- Unite supporting the LGBTQI and ally community in the EMEA region
To find out more about all our employee resources groups globally as well as our Diversity Equity & Inclusion approach please go to our Diversity and Inclusion pages in the About Us section of our website:
At Avery Dennison we do what we love and we love what we do Just click here and get to know us better: Life @ Avery Dennison (linkedin.com/company/averydennison/life/emea)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
