IT Support Technician

An IT Support Technician( Internal title : GTS Specialist) is the backbone of all computerrelated technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennisons endpoint computing and site infrastructure; be the Local Smart hands (OnCall support) as well as providing continuous improvement to Avery Dennisons technology and processes. 

Primary Responsibilities:

• Manage and support endpoint devices (Laptop desktop mobile devices printers  thin clients) throughout their lifecycle. Including provisioning refresh asset management and decommission

• Adhere and promote IT policies and standards

• Provide smarthand support at the site including oncall (per rotation schedule)

• Follow ITIL (Information Technology Infrastructure Library) processes such as change incident and problem management

• Comply to and execute  SOX controls

• Take ownership of reported issues and seeing issue tickets through to resolution

• Research diagnose troubleshoot and identify solutions to resolve issues

• Provide prompt and accurate feedback to customers

• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

• Maintain accurate IT equipment software and license inventory in Asset Management Tool

• Install upgrade and replace selected software and hardware products according to Avery Dennison standards

• Work closely with service vendors other Avery Dennison IT teams and personnel to ensure continuity of service

• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

• Deliver training on Avery Dennisons software and computer systems; this can include group presentations oneonone training and onboarding

• Perform other duties as assigned

Qualifications :

• High School diploma or equivalent required

• Information Technology courses or certification(s) required

• A Bachelors degree in business or technology field preferred

• 3 years related experience

  • 35 years performing routine software installations and program updates

  • 35 years performing routine troubleshooting and problem resolution on computer server network and telecommunication systems

• Understanding and experience with information systems environments and systems; understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software

• Basic understanding of ICT (information & communication technology) infrastructure

• Good verbal data entry and written skills; communicative in speaking and writing in local language and English

• Flexible initiative selfmotivated and creative in finding solutions

• Team player combined with independent working

• Ability to interface with crossfunctional groups to define and execute overall requirements

• Experience working effectively with others and providing superior customer service

• Skilled at solving challenges in a directed methodical manner and analyzes the current issue to envision creative solutions

• Takes initiative to complete critical tasks especially in team settings with dependencies on other people

• Works effectively in the face of stress ambiguity difficult situations and shifting priorities

• Experience in a manufacturing environment highly valued

• ITIL (Information Technology Infrastructure Library) foundation training is an asset

• Ability to travel to support other sites when needed; estimated 20% travel

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or any other or other protected status.  All your information will be kept confidential according to EEO guidelines.

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Remote Work :

No

Employment Type :

Fulltime