Director Customer Care and RPCE Europe
Director Customer Care and RPCE Europe
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Job Description
These highly effective professionals ensures both owners and hotel teams are satisfied with Accor GPO offer and work tirelessly to improve procurement program experience adoption and engagement while growing Procurements leverage through development deployment and leadership of Regional Procurement Centers of Excellence. They are problem solvers road block eliminators and expert influencers.
RPCEs (Regional Procurement Centers of Excellence)
- Develop and recruit for multiple RPCEs within Europe in order to optimize spend for clusters of Accor hotels in the same geography.
- Manage RPCEs to perform against ambitious savings targets and improve adherence to existing Accor Procurement partnerships and solutions
Customer Care
- Use strong influencing skills to ensure compliance of Luxury & Lifestyle Hotels in Europe with existing partnerships and solutions negotiated by Accor Procurement.
- Develop KPIs to ensure that Accor Procurement partnerships and solutions are performing inline with Hotel and guest expectations. Ensure corrective actions are put in place to address significant issues
- Use strong data management and reporting skills to identify coverage gaps in Accor Procurement and solutions and develop plan to close these either through Accor Procurement or RPCE
- Build strong network with Luxury & Lifestyle Hotels in Europe to ensure Accor Procurements understanding consideration and awareness of key trends and business topics
Qualifications :
- Bachelors degree
- 8 years of experience preferably in a procurementrelated field
- Hospitality retail consulting and financial services industry experience preferred
- Strong people management and mentorship capability
- Ability to lead and motivate geographically dispersed teams
- Advanced analytical skills with experience in using data to drive decisionmaking
- Outstanding communication and interpersonal skills with the ability to influence at all levels of an organization
- High degree of resilience
- Fluency in English and French essential
- Experience in managing budgets and driving operational efficiencies
- Ability to travel frequently within Europe (up to 50%)
Additional Information :
- 6075 properties to support regionally
- 24 direct reports and 510 total (once Regional Procurement Centers of Excellence are established)
- Contributor towards 35M in Procurement Revenues100M150M in Spend
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
