Associate Customer Success Manager
Associate Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
This role is part of the Global Guided Impact organization. The CSM serves as a named resource to customers who purchase ServiceNow Impact Guided a value acceleration product that combines predictive software with human ingenuity to help customers adopt ServiceNow solutions quickly optimize platform health and realize value faster. The CSM orchestrates all deliverables Impact Guided customers are entitled too drives consumption of Impact accelerators and training courses.
Responsibilities:
- Oversee a large portfolio of commercial and enterprise accounts.
- Responsible for orchestration of all ServiceNow Impact Guided deliverables entitlements and customer experience.
- Ensure customers are technically healthy and on the most recent version of our product.
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
- Prioritizing and driving resolution on escalated customer issues.
- Partner with account teams to help customers meet business objectives and achieve success.
- Build Customer Impact Plan that outlines success factors metrics for success potential issues and recommendations.
- Promote ServiceNow customer success stories and processes.
Qualifications :
To be successful in this role you have:
- 3 Years of related work experience; Customer Success Project Management Business Admin and/or SaaS.
- Ability to take full ownership of customer portfolio act with autonomy and make key decisions to drive effective customer outcomes.
- Ability to drive effective and influencing conversations with various stakeholders and leadership levels.
- Ability to facilitate discussions and navigate customers objections.
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
- Proven ability to collaborate effectively with crossfunctional teams.
- Committed to continuous learning ongoing professional development staying abreast of industry trends and emerging technologies.
- Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
- Passionate about customer and value realization.
- Outstanding communication and presentation skills.
- ServiceNow experience and/or certifications is a plus.
Note: This is an officeflexible role. The expectation is to be inoffice 2 days a week.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
