Solution Architect
Solution Architect
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Job Description
This Solution Architect Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laserfocused on solving for the most relevant customer challenges providing support during sales cycles on direct engagements with our Customers and Partners and advocating for customer needs within ServiceNow (e.g. Product Management Customer & Partner Excellence Training & Certification).
Solution Architect Platform brings architectural guidance business acumen in the industry (e.g. Employee Experience Customer Service Information Technology etc.) along with deep product expertise innovation and knowledge capital to our customers and partners.
What you get to do in this role:
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes focused on interconnectivity between Workflow applications and a customers technology landscape while informing customer on governance best practices
- Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
- Support presales activities like conducting sales presentations leading solutioning/scoping discussions/workshops estimating implementation engagement efforts in partnership with Services Account Executives Solution Sales Executives/Consultants Sales Account Executives and Partner Sales Organisations
- Establish mutually beneficial relationships with Workflow product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps
- Promote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
- Up to 20% travel annually driven by customer needs and internal meetings
Qualifications :
To be successful in this role we need someone who has:Must be fluent in English and Japanese
Must be authorized working in Japan
At least 12 years of consultation and/or configuration experience related to implementing complex highlycapable technologies inclusive of integrations and portals
At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
Vast experience with leading creator integration software/platform experience
Demonstrated ability to influence and consult senior leaders (identification of needs providing options with pros cons and risks) in an organisation while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Customercentric mentality willing to go the extra mile for the customer and will break down all barriers to ensure customer success
Interacts well with both technical and nontechnical customers attains relevant technical and business requirements analyses information and designs comprehensive solutions
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
Experience conducting solutions presentations and obtaining customer acceptance to solution design
Strong capabilities in forging trust engaging a remote or inperson audience
Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualise and design sophisticated wireframes workflows and diagrams
A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies
ServiceNow Certifications (required or must achieve within the first 60 days):
Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM Certified Implementation Specialist (CIS)
CSM Certified Implementation Specialist (CIS)
Service Provider Implementer (CISSP)
Core Platform microcertifications (Mobile Performance Analytics UI Builder ATF Integration Hub Virtual Agent NLU Flow Designer Service Portal CSDM)
Desired ServiceNow Certifications (required or must achieve within the first 120 days):
Certified Technical Architect
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
