Duty Manager
Duty Manager
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Job Description
We are seeking a highly skilled and guestfocused Duty Manager to join our Front Office team. As a Duty Manager you will play a crucial role in overseeing daily hotel operations ensuring exceptional guest experiences and maintaining highquality service standards across all departments.
- Assist the Assistant Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints special requests and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies procedures and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers including proper documentation and communication of important information
- Ensure accurate recordkeeping of incidents guest feedback and operational reports
- Act as a liaison between guests staff and management to facilitate effective communication and problemsolving
Qualifications :
* Bachelors degree in hospitality management or related field preferred.
* Minimum 4 5 years of experience in hotel operations with at least 3 years in a supervisory role.
* Strong leadership and interpersonal skills.
* Excellent communication skills.
* Excellent problemsolving abilities and attention to detail.
* Ability to work flexible hours including nights weekends and holidays.
* Proficient in hotel management software and Microsoft Office.
Additional Information :
WHY WORK FOR ACCOR
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
