Director Visa Managed Services VCA Korea

Team Summary

Visa Consulting & Analytics (VCA) drives tangible impactful and financial results for Visas clients including card issuers acquirers and merchants.  Drawing on our expertise in strategy consulting data analytics brand management marketing operational and macroeconomics VCA solves the most strategic problems for our clients.

Within VCA we have a dedicated service line Visa Managed Services (VMS) with specialized experts who are routinely embedded into clients to offer hands on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships portfolio levers and product development.

What a Director does at Visa:

We are currently looking for a Director to lead technology related client engagements as project manager enabling the clients to overcome challenges and grow further across their payment business.

The Director will act as the main focal point coordinating between the client team other internal stakeholders and outsourcing partners (as applicable). The Director will be responsible for managing various technology related initiatives between Visa and a client including product implementation system development or etc. The full range of responsibilities is detailed below:

Business Development:

    Build strong relationships with clients to deeply understand their business and challenges
    Build strong relationships with internal stakeholders to identify opportunities for Managed Services
    The ability to construct / critique a business case

Managed Services Client Program Delivery:

    Lead and manage technology implementation projects from initiation to completion develop comprehensive project plans including scope timelines resources and budgets and monitor and track project progress and adjust plans as necessary to meet objectives.
    Act as the primary point of contact for clients ensuring clear and consistent communication understand client needs and objectives align project deliverables to meet those requirements and manage client expectations and ensure high levels of client satisfaction.
    Lead a team of consultants developers and other professionals involved in the project assign tasks and responsibilities provide guidance and support to team members and foster a collaborative and productive team environment.
    Develop materials for holistic technology discussions with the client to identify most important issues and opportunities brainstorm and propose potential solutions and determine priorities and timeline for implementation
    Lead prepares client project proposals clarifying objectives scope deliverables approach dependencies roles and responsibilities drawing input from the client local client relationship managers and functional teams
    Design and deliver compelling presentations to illustrate findings ideas recommendations within consulting engagements and more broadly
    Manage execution of one or more project engagements building client relationships utilizing governance frameworks and mitigating / resolving complex problems that emerge
    Identify solutions and recommendations that address client objectives and result in performance improvement leverage relevant VCA methodologies frameworks and global best practices

Why this is important to Visa

This role will support key clients across Korea. The role will help to scale our Managed Services capabilities which will support Visas ambition of diversifying our revenue. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

What you will need

Having already accumulated a variety of experience you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

10 years of work experience in professional areas
Experience in the payments mobile software hardware technology services or IT consulting industry
Technical knowledge of payment technologies related to authorization clearing & settlement gateways / PSPs risk management tokenization EMV 3DS etc.
Experience in planning managing and delivering on complex cross functional projects from conceptualization to launch including implementation
Flexible and proactive troubleshooting capabilities with the ability to manage diverse groups organized within different organizational reporting lines
Strategic thinker who can balance big picture strategy and detailed flawless execution
Strong team orientation with a collaborative diplomatic and flexible style able to work effectively in a matrixed organization
Excellent presentation skills including strong oral and written capabilities
Selfmotivated resultsoriented individual with the ability to progress multiple priorities concurrently
Flexible mindset to revise plans and scopes while managing internal and external expectations
Project management skills and ability to handle multiple initiative simultaneously often within target timeline
Basic budget management and reporting
Track record for technology related business development
Fluent level English proficiency

What will also help
PMP certification or experience in technical project management
Experience in customer experience design (using humancantered design / design thinking)

Projects you will be a part of

Potential projects could include managed services to support clients long term business journey strategy development for new business agenda new business/product/service development and gotomarket strategy development of industry landscape evaluations to inform payments strategies and optimization of client customer experience and supporting processes.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime