IT Application Support Analyst
IT Application Support Analyst
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1 Vacancy
Job Description
Position : IT Application Support Analyst
Contract Duration : 2 years
Industry : Oil & Gas
Location : KL Office
Scope of Works:
- The IT Application Support Analyst is responsible for providing technical support and ensuring the smooth operation of business applications. This role involves troubleshooting of business application issues providing excellent customer service and collaborating with various department users and application service providers to maintain and enhance application performance.
- Application Support: Provide first and secondline support for business applications resolving technical queries and communicating solutions directly to end users.
- Incident Management: Triage diagnose troubleshoot and escalate or resolve application issues to ensure minimal disruption to business operations.
- Customer Service: Deliver exemplary service to end users by handling technical inquiries and proactively managing all application support issues.
- System Monitoring: Ensure the stability and availability of applications through system monitoring.
- Documentation: Develop and maintain Standard Operating Procedures (SOPs) and best practices for application support.
- Collaboration: Work closely with IT teams business analysts and other stakeholders to implement application enhancements and updates.
- Training: Provide training and support to end users on application functionalities and best practices.
- Continuous Improvement: Identify opportunities for process improvements and automation to enhance application support efficiency.
Qualification(s):
- Education: Bachelors degree in Information Technology Computer Science or a related field.
- Experience: Minimum of 2 years of experience in application support or a similar role.
- Technical Skills: Knowledge in SAP Microsoft Sharepoint Low Code Application Development Platform (Microsoft Power Platform Outsystem and other relevant technologies) is an added advantage.
- Soft Skills: Excellent communication customer support organizational and interpersonal skills.
- ProblemSolving: Strong analytical and problemsolving abilities to diagnose and resolve application issues effectively.
- Preferred to have someone that:
- Experience with specific applications or systems used within the organization including SAP Microsoft Sharepoint Microsoft Power Platform Outsystem and other relevant Low Code Application Development Platform or technologies.
- Familiarity with ITIL or other IT service management frameworks.
Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process
Employment Type
Full Time
