Production Support Analyst
Production Support Analyst
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
Role: Application Support 12 months Renewable contract
Experience: Minimum of 1 year
Location : CBD
Responsibilities:
- Handle incidents and service requests raised via helpdesk and call center.
- Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
- Monitor the incoming demand through ISM tool and ensure right assignments on time.
- Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
- Manage service requests recording for monthly management reporting.
- Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
- Ensure application incident & task documentation is properly updated for each production release.
- Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail.
Requirements:
- Strong written oral communication skills and able to manage user.
- Organized and resourceful.
- Adept at prioritizing scheduling and multitasking.
- Fast and eager learner.
- Experience with Microsoft tools.
- Ready to work in a shift environment
Key Domain/ Technical Skills:
- SQL Unix Windows MS office
Employment Type
Full Time
Key Skills
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