Assistant Credit Manager

Roles and responsibilities

The Assistant Credit Manager will support the financial health of the hotel by managing credit processes, ensuring timely collections, and maintaining accurate financial records. This role requires a proactive approach and a solid understanding of credit management principles within the hospitality sector.

Responsibilities:

• Design and implement credit policies and procedures to ensure they align with the company’s financial goals and risk tolerance.
• Perform periodic reviews of existing customer accounts to assess ongoing credit risk.
• Ensure that all AR invoices are accurate and are being sent out within 24 hours of checkout.
• Monitor and manage accounts receivable to ensure timely collection of payments.
• Resolve customer disputes and ensure timely collection while preserving customer relationships.
• Prepare regular reports on credit performance, outstanding receivables, and collection efficiency for higher management.
• Ensure that all accounts receivable queries received are answered within 24 hours of receipt.
• Review Paymasters and Open Folios on a daily basis and ensure they are checked out in a timely manner.
• Review and monitor Membership revenue and aging on daily basis.
• Monitor receivables from the Membership and ensure timely collection of payments.
• Communicate with Membership Department if there are any disputes and take necessary action to resolve it.
• Raise manual invoices when required and ensure payments are received within agreed terms.
• Perform weekly credit meetings.
• Perform other tasks or projects as may be assigned by the Director of Finance ensuring flexibility and adaptability to evolving business needs.

Desired candidate profile

Bachelor’s degree in Finance, Accounting, Hospitality Management, or a related field.
At least 3 years of experience in credit management, accounts receivable, or finance within the hospitality industry.
Strong analytical and problem-solving skills.
Excellent communication and customer service abilities.
Proficiency in Microsoft Office and familiarity with hotel management software.
Detail-oriented with the ability to manage multiple tasks effectively.
Communicate with Membership Department if there are any disputes and take necessary action to resolve it.
Raise manual invoices when required and ensure payments are received within agreed terms.
Perform weekly credit meetings.
Perform other tasks or projects as may be assigned by the Director of Finance ensuring flexibility and adaptability to evolving business needs.