Regional Coordinator
Regional Coordinator
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Job Description
Regional coordinator
Department: Operations
Reports to: Business Operations Lead
Location: Oyo Ekiti Ondo Kwara Osun Ogun Delta Imo Anambra
About the Company
Jaza is a solar energy startup working to power SubSaharan Africa where there are overpeople living without electricity.
Jaza believes that a mix of people technology and capital can connect Jazas market to the future of how people live and work around the world.
The company builds solarpowered shops called hubs which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service empowering the Jaza team to become leaders entrepreneurs and drivers of economic growth within their communities.
For more information on what we are building check out
POSITION OVERVIEW:
The Regional Coordinator is a line manager position and regional business owner reports in the country Business Operations Lead he/she will be responsible for overseeing regional operations managing regional profitability and Team management. The regional Coordinator will also be accountable for the recruitment training and coaching of his/her regional team.
Accountabilities
- Manage regional profit and loss by developing and implementing innovative regional growth plans in alignment with the company objectives and keeping costs under control.
- Manage regional inventory by owning excellent execution of brilliant basics and compliance of inventory management policies and processes by the regional team
- Manage recruitment and training of regional Jaza Stars & Super Stars by identifying the hiring needs and excellent implementation of the recruitment process to have topnotch Jaza Stars in their communities
- Manage the performance of the regional team through team meetings onetoone meetings coaching and performance reviews.
- Leading by example on the Jaza behaviours and compliance with the SOPs.
Roles & Responsibilities
- Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7 1M monthly recurring revenue and ARPU as agreed.
- Resolving service interruptions at the Hub level and timely resolving customer complaints.
- Inventory overstock management at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
- Ensure lost packs are at 0% at the regional level by implementing 457 inventory management processes and Pack Memos.
- Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
- Reinforcing building and coaching on competencies and behaviors of Jaza Stars Super Stars Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
- Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
- Supporting the Tech star on transport and other resources necessary to accomplish tasks in the field.
- Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers complaints.
Identify potential growth problems and suggest prompt solutions. - Build and maintain relationships with local government officials and represent the company in all legal affairs.
Reports:
- Weekly progress reports on action items to be reviewed on 1vs1 with BizOps Lead.
- Monthly growth report with DDD structure.
- Quarterly Competitors report SWOT analysis
Planning and Leadership
- Weekly planning on the field operations including all functions
- Monthly growth plan with the critical action and expected outcome/results
- Conducting weekly meetings with your regional team setting priorities addressing gaps & plan for the next action.
- Attending monthly meetings of all regional teams and the supporting team.
Management & Supervision
- Attending the execution calls
- Attending Monthly Portfolio reviews
- Conduct weekly meetings with your regional team setting priorities and addressing gaps
- Quarterly coaching sessions with your direct reports SS IS TS
- Managing team behaviours
Other duties
- Office management gov relations
- Sending monthly field support requests for SS
- Sending regional office operation request
- Sending monthly security payment requests for Hubs and office
- Follow up with and resolve criminal activity
- Gap reporting and filling on tracker
Key Performance Indicators (KPIs)
- Hub profitability (breakeven)
- 0 Lost packs at the regional level
- Number of active customers L7: 120 /Community
- Service interruption Resolved <24hrs.
- Quarterly coaching
Key Working Relationships
- BizOps Lead: you will report directly to the Business Operations Lead
- CoS: You will have a dotted reporting line to the Chief of Staff
Job Type: Fulltime
Location: Oyo Ondo Ekiti Osun Imo Anambra
Employment Type
Full Time
