Experience Coordinator
Experience Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Our client is a leader in luxury travel in South Africa providing curated immersive and memorable experiences. They provide an insiders map to unforgettable private experiences exploring food wine and hidden gems of the most dynamic local destinations. Their accredited and experienced guides ensure an unforgettable journey immersing clients in the richness of South Africas landscapes and local culture. Providing personalized itineraries a shared expertise in the countrys history wildlife and breathtaking destinations will exceed expectations.
Role Overview
Our team is growing! We are looking for a creative dynamic quickthinking and quicklearning Guest Experience Coordinator (itinerary planner) role based in Cape Town in a boutique luxury travel company. Must have a passion for sourcing the unique and the unknown be very strong with understanding and planning logistics have a painstaking eye for detail be curious be willing to learn from mistakes and be proactive about problemsolving a great communicator (verbal and written) and ideally someone who is naturally leaning towards out the box thinking.
Location: Cape Town Greenpoint
Job Type: Full Time
Workplace: Hybrid
Requirements
- Capetownbased (hybrid roleoffices are currently in Greenpoint) and Cape Town knowledgeablethis is a must. We are a small team and therefore require the new team member to hit the ground running on creating personalised creative and elevated itineraries.
- Client management tactful complaint resolution flexibility around guest needs and preferences and willingness to show up for guests.
- Be willing to be on call outside of traditional office hours need to man company phone line at times communicate with guides and drivers even if guests are travelling on the weekends.
- Ability to come up with creative itineraries for guests to experience their destinations in a personalised manner we are mostly Cape Town/Western Cape focused though the company is growing its product to include other parts of South Africa and hopefully global offerings in the near future.
- Knowledge of the travel sphere what is known and what is unique so as to craft special experiences.
- Painstaking attention to detail is a MUST. We look for this from the moment we open your application.
- Ability to independently research reach out to and followup with partners create the physical itinerary communicate proactively and effectively with suppliers for accuracy and creativity ensuring logistics are exact and accurate. Overall ability for quick turnaround time on enquiries with accuracy and creativity is what we are looking for.
- Advise on group travel when/where necessary. Coordinate complex logistics with regards to group travel.
- Basic accounting abilities calculating costs of itineraries to accurately quote and invoice.
- Intuitive & proactive problemsolving.
- Ability to work independently but also reach out to the manager and the team of help and ideas. Balanced teamplayer.
- 35 years work experience in Events Travel Industry or Hospitality is critical. We require someone who can hit the ground running to engage with and manage enquiries immediately.
- Proficient in Microsoft Office Suite (Word Excel etc)
- Keep up to date with and accurately advise clients on specifics around logistics travel requirements what to expect etc.
- A good understanding of travel trends.
- Tactful understanding and kind demeanour with clients.
- Ability to handle issues and complaints gracefully.
- Maintaining a high degree of professionalism and maintaining client confidentiality.
- Strong organisational skills a MUST.
- Develop and maintain strong and positive relationships with suppliers vendors clients and partners.
- Travel expense monitoring and tracking.
- Learn the travel booking system and other tools the company uses.
- Travel trends and cost analysis.
- Knowledge of travel regulations and policies.
- Responsive on team group chat and on Slack.
- Personal accountability is a MUST.
- Event planning experience.
- Working with B2B partners in the luxury travel industry.
- A foreign language.
- Mail chimp and social media abilities.
- Knowledge of the Chase System.
- Very strong geographical knowledge for Western Cape but all of South Africa.
- Having personally travelled.
- This position does not sponsor visas to stay/reside in South Africa.
- Must have own transport/ability to get to the office (Greenpoint Cape Town).
Benefits
- Above marketrate salary.
- Growth potential in an exciting industry.
- Coworking space in a very desirable location.
- Opportunities to experience the world of luxury travel.
- Supportive encouraging and kind work environment
- Coworking office space
- Reporting to an awesome manager who wants you to succeed!
Employment Type
Full Time
