Application Production Support - AI RPA Applications
Application Production Support - AI RPA Applications
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Job Description
Job Title: Application Production Support
Location: Lisbon
Work Regime: Hybrid (3x office)
Step into a dynamic ecosystem where the future of business is created and lived every day. Be part of it!
At LUZA Group passion perseverance and the drive to excel define our path to success.
Founded in 2006 we are a Portuguese multinational with over 1200 talented professionals and a turnover surpassing 30M. With a strong presence in key marketsPortugal Spain Morocco Brazil Mexico the United States and Chinawe deliver innovative solutions in engineering IT design consulting Industry 4.0 training and recruitment. Our people and their talent power everything we do.
This is a moment of growth and opportunity. The future belongs to visionary minds. Will you join us
Overview / Summary:
We are looking for an Application Production Support to provide application support within the Banking and Financing Services area for the DTS IT DIGITAL team and will be dedicated to Artificial Intelligence group applications which include RPA chatbot Document Intelligence and others.
Main Tasks:
- Support the business in their IT needs and understand the business workflows and scenarios
- Maintaining a proper coverage in their designated shift
- Voluntarily picking up work and tasks as received over email phone or in person
- Provide business team members and other project/task partnering teams updates on the issue/task/project
- Understand the underlying issue and the associated patch fix/release and identify systemic issue
- Contribute towards better postrelease checkouts
- Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
- Availability to work during Holidays / Weekends as per predefined needs and on a rotational basis with the rest of the team
Technical Skills:
- Windows (power shell active directory Event logs )
- Experience with VMS ( Virtual Machines)
- Application Performance Monitor (Dynatrace preferable)
- ITIL
- IT Cloud
- RPA (Blue Prism preferable)
- SQL / Microsoft SQL Server
- Infra as code (Ansible preferable)
Language Skills:
- English B2
Soft Skills:
- Good communication skills
- Autonomous and proactive person
- Team player
- Think outofthe box and come up with new ideas/ improvements for the processes
- Organizational Skills
#VisionaryFuture Build the future join our living ecosystem!
Employment Type
Full Time
