Professional Services Engineer

Your Career

You will provide guidance and technical support to clients deploying our security integrations. Youll act as the technical partner providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client youll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts providing detailed analysis around whats working whats not and what could be better. 

You enjoy implementation work are proactive about resolving potential concerns and operate well around strict best practices that enable our clients on their road to a more secure digital world. Youre creative innovative and you love a challenge learning how integrations might work better around new products and technologies. 

Your Impact

• Build custom security policies and application signatures for unique client environments 
• Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
• Analyze logs and events from the solution and supply threat analysis reports providing input and direction as applicable
• Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
• Mitigate webbased threats in a timely manner
• Maintain the implemented solution and provide mentorship on code upgrades changes to the platform and new technology developments 
• Work with sales account team to help formulate a technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
• Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Qualifications :

Your Experience

• Experience with IDS/IPS solutions and technologies
• Experience leading security solutions in large environments
• Deep understanding of different security threats internet protocols and applications
• Detailed technical experience in the installation configuration and operation of highend firewall appliances ideally our products
• Strong TCP/IP networking skills
• Can effectively handle many different tasks at a time
• Extensive background in internetworking LAN and WAN technologies required
• Excellent written and verbal communication skills with confirmed ability to communicate to senior leaders and technical peers
• Project leadership experience  ability to drive organizations and resources to complete required tasks in service of end goals

Additional Information :

The Team

Our professional services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients postsale. Our dedication to our customers doesnt stop once they sign it evolves.

As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.