Customer Retention Specialist - Pacific Time Hours
Customer Retention Specialist - Pacific Time Hours
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1 Vacancy
Job Description
Do you love cats and dogs Are you looking for a career in a highgrowth industry that helps pets Trupanion is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position you will work with current members requesting to cancel their policy investigating and problemsolving for solutions to retain them as members.
Were looking for those that thrive in engaging with customers are comfortable navigating complex situations investigating problemsolving and taking action in the moment. In this role you will build reallife connections and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.
Schedule (Pacific Time Hours):
This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation with shifts ranging from 6:00 AM Pacific Time 7:00 PM Pacific Time. The first four weeks of training require you to work Monday Friday from 8:00 AM Pacific Time 5:00 PM Pacific Time.
Please Note: We are unable to consider applications submitted without weekend availability.
At Trupanion we believe a flexible workplace! We know that talented petloving professionals are everywhere. This is a remote position open to candidates anywhere in the US. You must be able to have a reliable/stable connection to the internet through hardwire Ethernet. If you enjoy a mix of onsite and remote work you may choose to have a hybrid schedule in our Seattle office.
What you will do:
- Provide an exceptional experience for current Trupanion members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environment
- Genuinely listen investigate and find the path to retaining members that request to cancel their policy.
- Handle sensitive emotionally charged situations with empathy and care exemplifying Trupanion values
- Utilize multiple systems simultaneously
- Quickly adapt to changes in procedure in a highgrowth environment
Experience you have:
- 1 year of successful Customer Retention experience in a fastpaced call center
- 1 year of customer service experience
What youll bring:
- Proven ability to implement retention strategies that retain customers
- Experience using and learning complex computer systems
- Fluency in French or Spanish is a plus
Work Environment:
Property and Casualty licensing: There is a $1500 signon bonus for currently licensed candidates. If you are not licensed Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama Florida Georgia & New York.
Compensation
- The pay for this position is $23.00/hour on a fulltime schedule. Along with the hourly pay Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
- We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
#LIREMOTE #BIREMOTE
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Benefits and Perks:
- Full medical dental and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Fiveweek sabbatical after five years of employment
- Open casual petfriendly and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free onsite gym free dog walking services for office pets during business hours free parking and paid ORCA cards.
For more information about Trupanion visit
Learn more about how Trupanion has revolutionized our industry and the reimbursement model:
Trupanion is an equalopportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
