Host VIP Experiences

As a member of the VIP Experience & Hospitality team your role will be to assist in all aspects of a guests journey throughout their time at our venues. The ideal candidate will be a selfstarter who is energetic creative tactical and analytical and one who thrives in a fastpaced environment. This individual will constantly strive to delight our guests exceeding their expectations through gracious enthusiastic and personalized service. Candidates should have sharply honed interpersonal skills; encourage confidence and exude authenticity with guests. A high level of discretion and confidentiality is required when handling guest information and requests.

• Act as point of contact for assigned guests leading up to their visit as well as day of. Responsible for providing an outstanding concierge level of service by anticipating needs taking initiative and going above and beyond to assist with all requests.
• Extensive knowledge of venue event night details and nearby surroundings to make the most suitable recommendations
• Work closely with the entire VIP Team to facilitate any lastminute concierge duties as they arise meet and greets securing and delivering amenities.
• Assist with executing event day operations within MLSE premium spaces guestlist and registration VIP experiences handling vendors and talent.
• Ensure professional communication between all internal stakeholders from Legal Sales Security F&B PR Marketing and the Executive team to ensure service excellence companywide.
• Flexibility to perform other jobrelated duties.

Qualifications :

Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the Message to the Hiring Manager section of our online application. 

• 12 years in VIP host role and or hospitality/concierge service experience.
• Ability to think independently in making realtime decisions.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient with SevenRooms Salesforce and various event checkin apps.
• Excellent interpersonal communication problemsolving and analytical skills required.
• Must have a systematic and processoriented attitude to ensure seamless endtoend guest experiences.
• Demonstrated dedication to valuing diversity and contributing to an inclusive working and learning environment.
• Strong work ethic with a drive for selfdevelopment collaboration and takeaction mentality.
• Knowledge of Sports & Entertainment and Hospitality industry experiences an asset.
• Must be available to work evenings weekends and holidays as required.

Additional Information :

Apply by: January 20th 2025

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.

As a part of our recruitment process AI may be utilized to: screen applications assess qualifications and enhance candidate selection. We remain committed to ensuring a fair and equitable hiring experience for all candidates.

We thank all applicants for their interest however only those selected for an interview will be contacted. 

At MLSE we are committed to building an equitable diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

#LIDNP

Remote Work :

No

Employment Type :

Parttime