Claims Agent
Claims Agent
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Job Alert
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Job Description
As our Claims Agent you will administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not. You will manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.
Key responsibilities of this role include:
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate returned claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- Complete ad hoc tasks in relation to the above when appropriate
Qualifications :
About You
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the
- extra mile to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google
- programmes
- Demonstrate high levels of selfmotivation and initiative to effectively problem
- solve.
- Demonstrate the core DPD DNA values of Passion Respect Honesty
- Flexibility Caring and Accountability.
Additional Information :
About our Benefits
We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our awardwinning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.
#REF7694
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
