Inbound Customer Experience Consultant
Inbound Customer Experience Consultant
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Job Alert
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Job Description
Who Youll Work With
As a Claims Consultant you will be the voice representing our insurance partner IAG. Youll play a crucial role in resolving major property damage claims from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.
This is your chance to build strong connections with your customers ensuring they receive the highest level of customer experience as you support the endtoend management of their claims. Plus youll receive regular coaching from your leaders to ensure youre set up for success!
What Youll Be Doing
- Building Authentic Relationships: Connect with customers through endtoend claims management assessing each situation individually.
- Managing Inbound Calls: Resolve inquiries and concerns related to property damage for our Australian customer base.
- Liaising with Suppliers and Repairers: Validate assess and repair property insurance claims.
- Recording Customer Interactions: Accurately document detailed customer interactions and process account information.
- Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
- Working Hybrid: Work onsite twice a week and remotely the rest of the week enjoying a flexible hybrid work model.
- Multitasking Effectively: Manage your time without compromising service levels.
Qualifications :
Key Details
- Rotating Roster: 8 am 8 pm Monday Friday (7.6hour shifts)
- Training: 4 weeks of fulltime training at our Bourke Street office
- Location: Must be located within Melbourne to be eligible for this role
- WorkLife Balance: Enjoy a healthy worklife balance
- Home Office Requirements: Must have a stable internet connection and an appropriate home office setup
What Were Looking For:
- Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
- CustomerCentric: Passionate about delivering outstanding service and making a positive impact.
- Quick Learner: Open to acquiring new skills implementing them effectively and celebrating your achievements.
- Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
- TechSavvy: Comfortable with multitasking and navigating various computer systems.
- SolutionOriented: A proactive problemsolver with a focus on finding effective solutions.
- Home Office Ready: A stable internet connection and a suitable workfromhome setup.
- Flexible Availability: Willing to work a rotating roster Monday to Friday from 8am to 8pm.
Additional Information :
If youre ready to make a difference and grow with a company that values your contributions we want to hear from you! Apply now to become a vital part of our team and start your journey with us.
Want to know more Check out our social media pages:
- Website:
- Instagram: tsagroup
- LinkedIn:
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer do not respond and report it to
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
