Client Support Specialist
Client Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role of Client Support Specialist is to perform support and sales activities for Experians Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a longterm career path in field sales. Reporting to the director of client success you will:
- Collaborate with the Preferred Sales team on nonrevenue activities.
- Develop knowledge of client environments to identify applications for Experian products.
- Coordinate client communication for product/service changes.
- Hold meetings with clients/prospects via phone and web tools.
- Identify crosssell/upsell opportunities and refer to sales personnel.
- Research sales and service opportunities within assigned areas.
- Provide customer intelligence to sales and marketing.
- Train users on Experian products to ensure proper usage.
- Communicate client account maintenance needs to the team.
- Maintain contact with users to enhance relationships.
- Additional tasks: manage batch programs assist with DaaS implementation consult on compliance handle crosssell/upsell transmission submit invoice credits/debits manage client audits set up subcodes train clients and manage reports.
Qualifications :
- Bachelors degree or equivalent experience
- Minimum 3 years of Customer Service
- Some type of account management or equal experience
- Knowledge of consumer credit reporting marketplace
- Comfortable operating within a teamed selling approach with energy
- Working knowledge of Salesforce.com CRM system
- Working experience partnering with different company members to achieve client needs
- Working experience outside of the confines of traditional work day and work week is required
Additional Information :
This is a permanent homebased role in Costa Rica. No relocation available.
Culture at Experian
Our uniqueness is that we value yours.
Experians culture people and environments are main differentiators. We take our peoples agenda very seriously. We focus on what matters; diversity and inclusion work/life balance flexible work development engagement collaboration wellness rewards & recognitions volunteering... the list goes on!
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian Careers Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LIHybrid
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful inclusive and diverse team where people love their work and love working together. We believe that diversity equity and inclusion is necessary to our purpose of creating a better tomorrow. For us this is The Power of YOU and it ensures that we live what we believe.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
