Customer Success Manager DACH fmd
Customer Success Manager DACH fmd
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Customer Success Manager DACH (f/m/d) you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a highvelocity role working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks.
What to expect- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
- Execute customer programs partnering with our product sales and marketing teams
- Leverage tech tools to be able to manage your daytoday with a high level of throughput and organization continually optimizing the workflows for maximum effectiveness
- Drive product adoption customer satisfaction and overall influence on customer health scores
- Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion
- Partner with the Renewal team early and often to maintain a high rate of customer retention
- Translate customer insights into actionable feedback for our product and gotomarket teams and follows up on progress and collaboration with PMs
- Prepare to travel 10% annually for customer onsite meetings
- College / University Degree is highly preferred
- 3 years of experience in a customerfacing role; Customer Success Management or Account Management experience
- Past history of meeting or exceeding goals
- Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
- Strong crossfunctional participation and collaboration as a key team player
- Ability to understand Contentful APIs as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful proactive customer discussions and in some instances crafts custom queries and reports (in data tools)
- Welldeveloped attention to detail and organization skills ie: following processes updating the relevant systems diligently and making suggestions on improvements where required
- Technical understanding and a keen interest in technology. Ability to communicate highlevel technical concepts to customers
- Customerfirst mindset where you and the company win by helping our customers succeed
- Join an ambitious tech company reshaping the way people build digital experiences
- Fulltime employees receive Stock Options for the opportunity to share in the success of our company
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
- Fertility and family building benefits including a lifetime reimbursable wallet to support your growing family
- We value WorkLife balance and You Time! A generous amount of paid time off including vacation days sick days compassion days for loss education days and volunteer days
- Company paid parental leave to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and inperson events including workshops guest speakers and fun team activities supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical financial or emotional health
- A monthly communication stipend and phone hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best
#LIAS2 #LIHybrid
Contentful is the intelligent composable content platform that unlocks all of an organizations digital content to deliver impactful customer experiences making content a strategic business asset. The Contentful Platform Contentful Studio and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI empowering digital teams to drive business momentum through collaboration speed and scale. Contentful powers innovative content experiences across brands regions and channels for organizations around the world including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful working from hubs in Berlin Denver and distributed around the world.
Everyone is welcome here!Everyone is welcome here is a celebrated component of our culture. At Contentful we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites fake email addresses claiming to be from our company or social media. We do not ask for your personal information such as bank account numbers identification numbers etc through social media or chatbased apps nor do we request or send money for the purchase of business equipment. If you suspect fraud please report it to your local authorities as well as reaching out to us at with any information you may have.
By clicking Apply for this job I acknowledge that I have read the Contentfuls Candidate Privacy Notice and hereby consent to the collection processing use and storage of my personal information as described therein.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
