Consumer Sensory Research Client Service Director
Consumer Sensory Research Client Service Director
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Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
Reporting to SAM TNFL Managing Director this leadership position is responsible for design and delivery of bestinclass consumer and sensory research services and the nurture and growth of client accounts.
This position sits on SAM TNFL management team and will manage others have accountability for the growth and financial performance of sales revenues (about $12MM in sales revenue) and contribute to the development and launch of new method innovations or process improvement initiative.
The Consumer & Sensory Research Client Service Director will manage a team of about 25 individuals including five director reports. Three direct reports will be focused on consumer research client services and the other two on sensory research services.
Role requires the following skills:
- Sensory and/or consumer research technical expertise.
- Sales aptitude.
- Financial acumen.
- Effective communication interpersonal and people management.
- Teamwork and ability to solve problems creatively and efficiently.
- Demonstrate and inspire passion and drive for excellence.
- Critical thinking and attention to detail.
- People management and development.
- Excellent organizational skills
Detailed Responsibilities:
The following is a list of job responsibilities; this list is not exhaustive. Additional tasks may be available as business needs dictate.
- Build and maintain superior customer relationships for satisfaction loyalty and business growth.
- Design and recommend customized research solutions using SAM TNFL tools and capabilities.
- Mange and achieve financial goals/budget including revenue project profitability and department costs/expense.
- Provide consultative research design expertise to each projects.
- Works directly with direct reports as their critical thinking partner:
- Evaluates test design and cost estimates for sound design execution and financial assumptions (anticipate and prevent defects).
- Review final reports to be clear and actionable.
- Continuous review of methodologies and processes championing new capabilities and/or looking for opportunities to improve efficiency quality safety and employee performance.
- Train and develop director reports.
- Develop and maintain a thoughtleadership presence in the professional sensory science community.
- Collaborate with crossfunctional department heads to continuously improve and innovate standard operating procedures so to expand project profitability client satisfaction and to protect/enhance our competitive point of difference in the market.
- Collaborate with other units across SAM and Eurofins Scientific such as product development processing and pilot plants chemistry microbiology etc. to deliver the best integrated research and development approach.
- Other duties may be assigned as dictated by business necessity.
Success in this role will be determined by the individuals scientific expertise influence and credibility business acumen detail orientation ability to work with others as a team and customer service orientation.
Qualifications :
Qualifications:
- Advanced degree in Sensory Science preferred
- Minimum 5 years of experience in sensory and consumer research or a related field
E
The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job the employee is regularly required to stand; walk; sit and talk or hear. The employee is occasionally required to use hands to finger handle or feel; reach with hands and arms; climb or balance and stoop kneel crouch or crawl.
- The employee must occasionally lift and/or move up to 35 pounds (50 lbs. with assistance).
- The employee must have the ability to stand for long periods of time.
- Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
- Lab regularly processes known food allergens including egg soy wheat milk fish and shellfish treenuts peanuts sulfites gluten chocolate fruit natural or artificial sweeteners (like aspartame or Phenylalanine) natural or artificial colors.
- The noise level in the work environment is usually moderate.
Additional Information :
Position is FullTime MondayFriday 8:00 a.m.5:00 p.m. with additional hours as needed.
What we Offer:
Excellent full time benefits including comprehensive medical coverage dental and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
