The primary role of the Billing Support Specialist III is to perform administrative tasks in support of the clients billing department.
Hours: 3:30pm12am ET MondayFriday
- Monitor and respond to inquiries sent to the centralized billing inbox
- Perform time edits
- Respond to billing inquiries or redirect to the appropriate biller
- Prepare adhoc reports providing analysis of financial and historical data
- Provide backup billing assistance when the Biller is out of the office
- Assist in obtaining timekeeper approval for Billing clients
- Prepare invoices according to client billing guidelines
- Respond to inquiries timely and effectively
- Prioritize and meet aggressive deadlines while handling a high volume of work
- Build maintain and deliver professional customer service and maintain positive working relationships with all internal and external contacts. This position requires routine communication with client contacts and other personnel both inside and outside the firm
- Perform other duties as assigned
Qualifications :
Education
- Minimum: High School or GED
Years of Experience
- Minimum Years of Experience: 2
- More than 2 years of relevant billing accounting or financial experience directly related to the duties of the position
Skills and Certifications
- Experience with Aderant/CMS Elite or similar software
- Proficiency with Outlook Word and Excel
- Excellent oral and written communication skills
- Ability to interact with clients in a professional serviceoriented manner
- Ability to work independently
- Ability to prioritize tasks and complete work within established deadlines
- Ability to thrive in a team environment and look for opportunities to provide additional support
- Experience with some sort of billing platform/software
- Experience with various ebilling vendor portals preferred
- Strong attention to detail
- Ability to solve problems independently
Additional Information :
The national pay range for this role is $37800 to $67400 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and location. In addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.
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RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Fulltime