Senior Business Strategy Manager
Senior Business Strategy Manager
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1 Vacancy
Job Description
Team ad Role:
On the Customer Service & Support Business Operations & Strategy team our mission is to run and scale our business with relentless focus on the customer 360 alignment and pride in service to protect and drive revenue increase efficiency and embrace new technologies and processes. The Senior Business Operations Analyst will drive technical operational initiatives and processes and support key stakeholders in CSS to ensure precise execution of our annual operating plan and top strategic plays.
In this role you will be responsible for ensuring CSS achieves our staffing and vendor spend targets driving largescale projects across multiple teams and innovating and scaling our workforce management and annual planning processes to meet the evolving needs of the business.
We are looking for someone who is strong in both finance/analytics and relationshipbuilding/influencing/executive storytelling with data. Finance Business Partner Advisory Consulting and Chief of Staff skill sets are highly desirable.
What you get to do in this role:
Act as a key player in establishing and executing strategic operational initiatives specifically related to annual planning workforce management staffing and vendor management.
Develop data visualizations and presentations that enable business insights; work with business stakeholders to tease out the best stories to tell from a given dataset.
Lead the development of a scalable analytical framework to monitor key business metrics such as capacity utilization hiring attainment and attrition.
Serve as the Senior PMO for Supports top business initiatives including setting/steering strategy driving workstreams collaborating with crossfunctional stakeholders developing strategic relationships and influencing without authority.
Proactively and regularly review update and create policies workflows and performance standards for your portfolio of work.
Assess current systems best practices quality and service and introduce improvements to ensure operations stay in line with growing business needs.
Interface effectively with crossfunctional teams seniorlevel business executives and external partners and vendors including formal presentations and facilitations.
Produce simple beautiful and usable status reports documentation playbooks and policies in multiple mediums (Word PPT Excel etc.).
Expected Results:
Create and maintain strong effective relationships with internal stakeholders at every level of the organization.
Enable Support functions to achieve quarterly staffing goals within 1% of target.
Ensure staff augmentation geo timing and budget targets are met each quarter.
Partner with Support Technology & Services to ensure effective utilization of projectbased engagements on time and within budget.
Successfully coordinate largescale transformation initiative(s) with multiple stakeholders and workstreams.
Streamline and simplify all workforce management and hiring processes.
Develop a highvalue network of internal and external partners including TA Procurement Legal HR Finance Vendor Management Recruiting and more.
Qualifications :
To be successful in this role you have:
Prefered Qualifications:
- Expert knowledge of database technologies.
Deep experience in data visualization and reporting.
Strong demonstrated crossfunctional program/project management skills including planning scheduling monitoring and stakeholder reporting.
Ability to set clear direction by defining goals and priorities and evaluate/support the business needs.
Bestinclass documentation and presentation skills.
Nofault problemsolving and interpersonal communication skills.
Goaldriven selfmotivated persistent and professional.
Demonstrated experience in leading key projects including leading strategic programs from inception to successful rollout.
Exceptional verbal and written communication skills including negotiation presentation group facilitation and influence.
Strong belief that simplicity is the ultimate sophistication.
Natural curiosity and early adoption of new technologies and innovations; established practice of effectively using generative AI to increase personal productivity.
Basic Qualifications:
BA/BS in Finance Mathematics Statistics Computer Science Economics Business or another analytical field.
10 years of industry experience including 5 years experience successfully creating and delivering simple actionable insights to executive audiences.
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $162600 $284600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
