Technical Accelerator Consultant

What you get to do in this role: 

Be a core part of a new team we are building in Montreal Canada. The role of the Technical Accelerator Consultant is part of ServiceNow Impact our newest product. ServiceNow Impact personalizes customers digital transformation journey on the Now Platform and accelerates customers timetovalue.

As part of the global customer success organization this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices innovations and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
• Prepare all clientfacing and internal deliverables that are technologyrelated
• Identify and drive process improvement opportunities guide best practices development and mentor/guide junior team members.
• Participate in the development of new offerings for our technical accelerator portfolio
• Engage with customers requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
• Demonstrate the product both standard and tailored to customer needs.
• Responsible for understanding customers business and technical needs and relating them to the Impact products.
• Develop and maintain strong working relationships with global Impact team members
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Mentor resources and peer review development work

Qualifications :

To be successful in this role you have:

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of technical components such as LDAP SAML/SSO and integrations that make use of these technologies.
• Experience with any of the product areas: ITOM/ITAM/SPM/GRC/Platform/SecOPS/Integrations/Performance Analytics/HRSD
• Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent Predictive Intelligence and Performance Analytics products
• Experience with Web Technologies (XML HTML JavaScript Web Services etc.) and working in a SaaS environment
• Experience working with Agile methodologies
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Excellent interpersonal skills customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders.
  • (Fluency in French is a plus).
• Prepared to study for obtain and maintain ServiceNow certifications.
• Committed to wowing customers ensuring that actions contribute towards measurable value for the customer and generating customer success stories.
• Loves to win as a team and work efficiently in a collaborative environment.
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Have a hungry and humble mindset; and proactively seek help when challenges arise.

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas 

Nous adoptons une approche base sur la flexibilit et la confiance visvis de notre monde du travail distribu. Les personas de travail (flexibles distance ou requis au bureau) sont des catgories qui sont attribues aux employs de ServiceNow en fonction de la nature de leur travail. Cliquez ici pour en savoir plus. 

Equal Opportunity Employer 

ServiceNow est un employeur qui souscrit au principe de lgalit daccs lemploi. Tous les candidats qualifis recevront une considration pour lemploi sans gard la race la couleur la croyance la religion le sexe lorientation sexuelle lorigine nationale ou la nationalit lascendance lge le handicap lidentit ou lexpression de genre ltat matrimonial le statut dancien combattant ou toute autre catgorie protge par la loi. De plus tous les candidats qualifis ayant des antcdents darrestation ou de con seront pris en considration pour un emploi conformment aux exigences lgales. 

Accommodations 

Nous mettons tout en uvre offrir une exprience accessible et inclusive pour tous les candidats. Si vous avez besoin dune mesure dadaptation raisonnable pour complter une partie du processus de candidature ou si vous ntes pas en mesure dutiliser cette candidature en ligne et que vous avez besoin dune autre mthode pour postuler veuillez communiquer avec  pour obtenir de laide. 

Export Control Regulations 

Pour les postes ncessitant laccs une technologie contrle assujettie aux rglements sur les contrles lexportation y compris les U.S. Export Administration Regulations (EAR) ServiceNow peut tre tenu dobtenir lapprobation des autorits gouvernementales en matire de contrle des exportations pour certaines personnes. Tout emploi est subordonn lobtention par ServiceNow dune licence dexportation ou dune autre approbation qui pourrait tre requise par les autorits de contrle des exportations comptentes. 

Extrait de Fortune. 2024 Fortune Media IP Limited. Tous droits rservs. Utilis sous licence. 

######

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.