Account Manager mwd

Are you an experienced and strategic account manager with a true service first and analytical mindset Does a varied and challenging role in one of Europes fastestgrowing companies interest you If so then wed love to chat!

Role Background

Our Account Management team lies at the heart and soul of Wolt ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering the strength of our account management engine must grow with it.

As an Account Management team member you will master the core functions of Account Management including developing strong relationships with our merchants answering partners queries and identifying new opportunities among existing restaurant partners. You will interact with merchants and look after them making sure their experience is seamless and they are set up for success!

Youre excited about this opportunity because you will

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship postonboarding which includes:

  • Be familiarised with building Account Plans and conducting QBRs with your merchants 

  • Strong analysis of portfolio performance and frequent quality & satisfaction checks.

  • Provide datadriven analytical aftersales support to improve our merchants performance.

  • Build strong client relationships through regular communication.
  • Report on the status of accounts.
  • Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.

What we offer

• Cool office in Cologne
• Independent work in a dynamic international team
• A fastgrowing tech company with many career opportunities 
• Attractive salary package 
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks coffee and fruits in the office
• Urban Sports Club membership subsidy
• Weekly allhands meetings and regular team events
• Flexible working hours policy 30 days of paid vacation

Qualifications :

• 34 years experience in a clientfacing commercial role such as Account Management Sales or Marketing positions. 

• Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the companys KPIs and financial targets.

• Strategic mindset: you know how to prioritise and manage your accounts with an individualised short and longterm approach

• Datadriven: Knowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or datadriven decisionmaking.

• Sales oriented mindset with strong (verbal and written) communication skills with an ability to build relationships.

• Good timemanagement skills with a problemsolving attitude

• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.

• High sense of ownership and proactivity

• SQL knowledge

• Advanced Microsoft Excel / Google Sheets knowledge

• Fluent in German and excellent English skills.

Its even a plus if you have

• Knowledge or previous experience in the Restaurant Food and Beverage Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation editing or marketing
• Experience with Google Workspace

Additional Information :

If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going! 

We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today! 

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Remote Work :

No

Employment Type :

Fulltime