Team Lead People Services Tier 1

Are you ready to take on a dynamic leadership role in a fastgrowing global company As a Team Lead for People Services (Tier 1) youll oversee and guide a new and talented team of People Associates within our new Hub in Hungary. This is an exciting opportunity to lead a key function that provides essential HR support to half of Wolts countries and were only just getting started! With plans to expand our services globally youll play a pivotal role in shaping our Tier 1 HR team and driving operational and service excellence across multiple regions.

In this role youll not only manage daytoday HR operations but also foster team growth support process improvements and ensure seamless HR services delivery. If youre passionate about developing talent implementing HR best practices and delivering exceptional employee support we want to hear from you. Come join us!

What youll do:

Team Leadership and Supervision:

• Supervise a team of around ten People Associates providing guidance support and mentorship.
• Monitor team performance set clear goals and conduct regular performance evaluations.
• Ensure that the team adheres to company policies and procedures.

DaytoDay HR Support:

• Oversee the handling of daytoday HR inquiries from employees across different countries.
• Ensure that HR support is efficient accurate and meets the needs of employees.
• Act as the first point of escalation for complex HR issues ensuring timely resolution.

Knowledge transfer and launch:

• Collaborate with Tier 2 HR teams to ensure a smooth transition of tasks to the People Associates in Tier 1 team
• Oversee the creation of process documentation and knowledge transfer milestones
• Ensure an effective backupping system is in place for the country deliverables in scope

Operational Excellence:

• Implement and maintain HR processes and systems to improve efficiency and service delivery.
• Drive manager and employee selfservice adoption. 
• Support the onboarding of new employees into the HR system Workday ensuring data accuracy.
• Collaborate with Payroll to ensure accurate and timely salary payments.

Team Development:

• Provide training and development opportunities for People Associates to enhance their skills and knowledge.
• Foster a positive and inclusive team culture that aligns with company values.

Continuous Improvement:

• Identify areas for process improvement and work with the team to implement changes.
• Gather feedback from employees and use it to enhance the HR support services offered.

Qualifications :

• Position holder must be based in Hungary and able to attend the office 4 days per week
• Fluent English language skills both written and spoken
• Bachelors degree in HR Business Administration or a related field.
• People management skills; fostering learning and development within your team
• Experience in managing employee lifecycle processes and continuous improvement
• Experience in working with HR service delivery and metrics
• HR and ERP systems knowledge; plus if specifically with Workday and Quinyx
• Good communication and stakeholder management skills.

Additional Information :

Why youll love working with us

If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

You will fit into a truly diverse team across 27 countries what matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level decisions are made quickly and knowledge sharing as well as mentoring is on our daily agenda.

What youll get by joining us

• Opportunity to be part of building something exceptional in an international environment
• Lots of learning and growth in a globally scaling tech company

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!

Remote Work :

No

Employment Type :

Fulltime