Food and Beverage Team Leader
Food and Beverage Team Leader
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Job Description
- Ensures the high standard of services provided for guests and the attainment of the departments qualitative and quantitative targets.
- Conveys the hotels image and atmosphere through his/her exemplary attitude warm and friendly welcome availability and frequent presence in the field.
- Manages and motivates the teams in order to improve sales and the quality of F&B services.
- Improves the departments results by increasing sales and the productivity of F&B points of sale.
Customer relations
- Enhances guest satisfaction
- Handles guest comments and complaints ensuring followup
- Develops close relationships with guests to encourage loyalty
- Ensures guests receive a warm and personalized welcome
Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts
- Ensures that reference standards are properly applied
- Checks that sales materials are well presented
Commercial / Sales
- Sets daily sales targets for the team
- Analyses guests comments and shares them with the team
- Keeps close track of what the competition is doing and encourage upselling techniques
- Develops excellent relations with guests
Management and Administration
- Supervises purchasing for the restaurant manages stocks and checks that Accor Shop purchasing targets are met as decided b.y the brand
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Flexible to cover and manage last minute operational challenges i.e. delay flight staff sickness
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition
- Ensures machinery works reliably and follows up any technical work
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotels security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
- Maintain high grooming and uniform standards and make sure employees are strictly abiding by it
Qualifications :
- Previous experience in leading team members
- Strong restaurant/bar service experience
- Ability to effectively manage fast paced environments within the restaurant bar
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Pension Scheme
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers subject to availability and T&C)
Training & Development
Additional holidays with service
International Development Opportunities
And more: recommend a friend scheme; Employee Advisory Service
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
