Director Corporate Real Estate and Facilities Management Greater China

Team Summary

The Director of Corporate Real Estate Services Greater China manages the Real Estate portfolio workplace services global strategic planning customer relationship management special projects related to Visa real estate and facilities functions for Visa offices in Greater China that will include offices in Taiwan Hong Kong and China. The selected candidate will be based in our Shanghai office.

This role is part of Visas Corporate Real Estate Asia Pacific Team reporting to the Head of Corporate Real Estate Services who is based in Singapore. The overall team is part of Visas Corporate Services Team under SVP Corporate Services based in San Francisco.

What a Director Corporate Real Estate & Facilities Management Greater China does at Visa:

• Direct the activities of inhouse and outsourced resources in the delivery of real estate transaction services construction / project management facilities management and space planning.
• To lead and manage the delivery of daily facilities services through thirdparty service providers and their designated partners to ensure both hard and soft services are of the highest standards and a focus on workplace and employee experiences.
• To establish relationships with key stakeholders to ensure that facilities services are delivered in line with the business requirements and in continuity across the business.
• To develop and maintain relationships with property owner at keyleased facilities.
• To develop and manage real estate capital and operating expense budgets provide input into financial planning and expense forecasting of budgets; consistently seek suggest and document cost control ideas and process improvements.
• To maintain accurate data on portfolio performance such as occupancy costs and service delivery.
• To develop and execute Build Operate Renovate Churn and Move projects based on the strategic plan portfolio reviews or on an ad hoc business need. Identify the need for additional internal and external resources (design project management facilities management etc.) and direct their activities.
• To execute global portfolio management and strategic planning activities for the department using financial scenario planning and cost modeling portfolio analysis labor & demographic data and real estate market information.
• Partners with key business unit stakeholders to develop a comprehensive outlook of workforce plan and headcount projections to support global footprint and growth strategies. Key responsibilities include but are not limited to business case development real estate & labor market analysis and supporting pursuit of economic incentives.
• Assists with global real estate portfolio reporting activities including (1) routine interactive monthly financial operational and performance reporting to executive management and (2) adhoc reporting activities for the department.
• Participates in formal global customer relationship management (CRM) program for the GCRE function by developing the strategy approach processes procedures and infrastructure.  Develop and cultivate relationships with key global stakeholders in all geographies and levels within the organization as well as thirdparty service providers and vendors to proactively obtain better more timely insight into key business drivers that will impact the portfolio.
• Assists with global lease administration processes procedures and associated reporting activities.
• Drive lead and facilitate discussion/programming of workspace requirements (headcount/growth allocations adjacencies special support needs) with business units collate and analyze data related to requirements workspace needs and plan for restack as appropriate.
• Pursue and/or maintain LEED or equivalent certified facilities operations at each major facility as appropriate.
• Provide incountry site specific support to Global Security and Safety (GSS) who maintain corporate responsibility for security programs including but not limited to the employee badge program Access Control and Video Surveillance Systems and Security Risk Review Program other duties include managing Visa Inc.s Key Controls Policies and Procedures (Chapter 8) the Site Emergency Response Program (SERP) the Emergency Response Team (ERT) and the First Aid and AED programs.
• In conjunction with GSOC East and GSS manage and respond to alarm and security incidents within the site conducting initial investigation measures in coordination with Senior Director GSS. 
• Serve as liaison with local building management and security officials for safety and security related issues and will be the point of contact (POC) for law enforcement officials in liaison with Senior Director GSS.
• Work on special projects and strategic initiatives for the global real estate portfolio as required.
• Demonstrates business and financial acumen to make strategic decisions engage in negotiations evaluate issues and propose solutions.
• Attends real estate industry conferences tradeshows and symposiums on emerging trends and best practices.
• Maintains relationships with key real estate industry partners (i.e. developers brokers landlords financiers etc.) and other bestinclass CRE organizations.
• To contribute to Global and Regional Corporate Real Estate services initiatives including but not limited to Workplace Strategy (e.g. Activity Based Working) Sustainability (e.g. Carbon Emission Reduction) Wellbeing (e.g. Inclusion and Diversity supporting Workplace).

Why this is important to Visa

This role is important in supporting Visas business business strategy and growth in Greater China in achieving Visa 2030 and corporate objectives in Sustainability Diversity & Inclusion.

Qualifications :

What you will need:

• At least 10year experience in a similar capacity.
• A thorough understanding of both employee services such as cafe mail services etc. and facilities services such as AMC/MEP maintenance cleaning and vendor management and proven operational experience of managing across all disciplines.
• Knowledge of statutory compliance (including MEP Health & Safety) and a know how to implement.
• Considerable knowledge of the principles and practices of building construction maintenance building codes & regulations.
• Experience in MNC Corporate services/real estate functions.

What will also help:

• Demonstrated experience in negotiating real estate leases architectural/construction contracts and workplace service provider agreements.
• Demonstrated experience managing the growth of facilities and developing the necessary facilities team to support the growth. This includes prior experience managing full spectrum of facilities/MEP planned maintenance unplanned/emergency maintenance and prosecution of routine work orders.
• Demonstrated knowledge and ability in applying the principles of design and fit out/retrofit project management
• Experience in creating and maintaining new workplace amenities and employee services that are best in class and beneficial to our employees.
• Able to develop strong relationships and influence key stakeholders in achieving Corporate Real Estate goals.
• Hand on experience in space planning and restack program in a similar capacity.
• Knowledge of security management and health and safety principles
• Proven people manager who can lead drive & motivate direct/indirect resources. Influential people skills and meticulous in nature.
• Relevant professional accreditations/certifications including MCR.w CFM LEED Green Associate LEED AP WELL AP etc.

Projects you will be a part of:

• Shanghai office relocation project
• Implementation of workplace strategy to enable Visa to move fast
• Integrated Facilities Management implementation with JLL
• Covering Shanghai Beijing Guangzhou Shenzhen Hong Kong Taipei and other future locations
• Achieving Visas sustainability target including Zero Carbon emission

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime