Director Learning Consulting VISA University

The successful candidate will have a strong background in learning design strategy with a proven track record in creating and implementing effective learning programs. They will also need to understand North Americas regional business priorities Visa University (VU) curriculum and VUs KPIs.

They will be responsible for meeting NA VU revenue expense and margin targets and instrumental in driving sales of new revenue source programs in the region. The ability to work collaboratively with clients VCA colleagues VU sales account executives and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.

In this role you will support Visa University in establishing a comprehensive and agile framework for customizing existing learning content and creating new bespoke programs to meet specific client needs and better educate a broad range of client employees

This role will report to the North America Visa University Sales Lead.

Key Responsibilities

Provide Learning Development Capabilities to VCA/VU Sales Team:

• Support the Learning Consulting Practice create and implement strategic plans processes frameworks models templates and documentation that align with Visa Consulting and Analytics and Visa Universitys vision.
• Apply humancentered design principles to create customized training programs that support professional development and build capabilities in a timely and costeffective manner. Manage and coordinate the facilitation of client consulting engagements.
• Develop and execute a model for content solution customization ensuring it is adaptable and scalable to meet the diverse needs of our clients.
• Define and implement a systematic humancentered approach for client needs analysis solution identification and design focused on both the client and learner and tailored to specific roles.
• Define scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.
• Participate in tasks related to budget use and management particularly related to vendors that may be required for project support and required systems.
• Work with regional VU sales team and account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.
• Collaborate with VU the curriculum team to devise an approach to creating content and processes that better enable VU to offer customized solutions as part of largescale opportunities.
• Identify map and categorize assets already present in the organization both in VCA and in the other functions including previously delivered bespoke programs.
• Build rapport trust and credibility with clients VCA colleagues VU sales account executives and other teams at Visa to ensure strong and productive relationships.
   

Facilitate sales of the new revenue sources product line including Acquirer Sales Training  and other opportunities that arise in the region

• Develop a gotomarket strategy for new revenue sources bespoke product line.
• Identify and design new revenue sources curriculum tailored to clients needs.
• Develop and manage a sales pipeline to meet revenue targets for new revenue sources bespoke product line.
• Collaborate closely with regional resources (VCA and other functions) to identify and maintain a robust pipeline of the new revenue sources opportunities assist in performing sales.
• Track and report against monthly quarterly and annual scorecard metrics.
• Develop client proposals and execute necessary formalization for seamless delivery.

Qualifications :

Basic Qualifications

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or mre years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• Bachelors degree in Business or Instructional Design Education or related field
• More than ten years experience in learning consulting sales or business development
• Experience in the payments industry
• Experience in Learning and Development learning needs analysis diagnostics supporting learning and evelopment solutions and evaluation of learning and development projects
• Proven track record of developing successful training programs
• Proven experience in external consulting specifically working with clients to understand their unique learning needs managing their expectations and developing tailored learning strategies to meet these needs
• Demonstrated ability to drive innovation and change to improve efficiency of learning solutions
• Strong business acumen and experience in building business practices
•  Experience in business development and sales
• Experience managing a budget with revenue and expense forecasting and sales reporting
• Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
• Strong aptitude for working with broad scope of technical business and professional subject matter quick and agile learner
• Strong presentation communication both written and verbal consulting stakeholder management relationship management and influencing skills at all levels in an organization
• Strong interpersonal skills with a demonstrated ability to build and maintain client relationships handle queries ensure satisfaction and effectively communicate complex concepts in a persuasive manner
• Demonstrated ability to collaborate with multiple stakeholders including clients curriculum teams and account executives translating client needs into actionable project plans and deliverables in the learning design space to drive business results

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145000 to 162240 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime