Ghent - English Customer Advisor
Ghent - English Customer Advisor
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Job Description
Job Title: Customer Advisor (Language: English 2 of the following: Polish / Lithuanian / Czech)
Location: Ghent Belgium
Work Schedule: 24/7 Rotative Shift (7 hours 30 minutes per shift)
Lunch Break: 30 minutes
Work Module: Hybrid
Relocation Package: One month of accommodation provided
Job Description
We are seeking a highly motivated and multilingual Customer Advisor to join our dynamic team in Ghent. As a Customer Advisor you will play a crucial role in assisting customers resolving inquiries and ensuring a high level of customer satisfaction. This position requires proficiency in English and two of the following languages: Polish Lithuanian or Czech.
This is a hybrid position with a 24/7 rotating shift system providing flexibility for employees who thrive in dynamic work environments. We offer a onemonth accommodation package to support your relocation to Ghent.
Key Responsibilities:
- Provide exceptional customer support across multiple languages (English Polish / Lithuanian / Czech) via phone email or chat.
- Assist customers with inquiries troubleshoot issues and provide product/service information in a clear and concise manner.
- Resolve complaints and ensure a positive customer experience by offering effective solutions.
- Document customer interactions accurately in the CRM system.
- Ensure high levels of customer satisfaction and meet performance targets including quality standards and response times.
- Work collaboratively with colleagues and other teams to ensure seamless service delivery.
Skills & Qualifications:
- Fluency in English (spoken and written).
- Fluency in two of the following languages: Polish Lithuanian or Czech.
- Excellent communication skills both written and verbal.
- Strong problemsolving skills and the ability to handle customer concerns with professionalism and empathy.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Teamoriented and flexible to work in a rotating shift system including weekends and public holidays.
- Prior experience in a customer service or support role is a plus but not mandatory.
Benefits:
- Relocation package: One month of accommodation in Ghent to support your transition.
- Competitive salary.
- Hybrid work model: A mix of working from home and from the office.
- Opportunities for career growth and development within the company.
- Worklife balance: Flexible shift patterns that allow for a dynamic working environment.
- Health and wellness benefits.
Additional Information:
- Shift Timing: Rotative 24/7 shifts with each shift lasting 7 hours and 30 minutes.
- Lunch Break: 30 minutes per shift.
If you are passionate about helping customers and are fluent in English and Polish Lithuanian or Czech apply today to become part of our diverse and supportive team in Ghent!
Employment Type
Full Time
