Remote Polish-Speaking Customer Support Advisor

Job Title: PolishSpeaking Customer Support Advisor Remote/Hybrid (Bulgaria)

Location: Remote (within Bulgaria) / Hybrid (Sofia Bulgaria relocation assistance provided)

Industry: Sports Sector

Language Requirements: Minimum B2 Polish & B2 English

About the Company:

We are a renowned brand in the sports sector committed to providing innovative products and services to sports enthusiasts worldwide. Our focus is on delivering exceptional customer experiences that foster engagement and loyalty. As we continue to grow we are seeking a dedicated PolishSpeaking Customer Support Advisor to join our team. This position is remote for candidates based in Bulgaria with the opportunity for a hybrid work arrangement in Sofia if preferred. Relocation support will be provided for those who wish to work from our Sofia office parttime.

Position Summary:

As a PolishSpeaking Customer Support Advisor you will be the first point of contact for our Polishspeaking customers helping them with product information order inquiries troubleshooting and issue resolution. Although prior customer service experience is a plus we are looking for motivated candidates with a passion for sports and a strong desire to assist others. This role allows for remote work from Bulgaria and for those interested relocation assistance is available for hybrid work in Sofia.

Responsibilities:

• Customer Assistance: Provide exceptional support to Polishspeaking customers via phone email and live chat addressing questions guiding them through product details and resolving issues.
• Product and Service Support: Assist customers by explaining product features helping with purchases managing returns or exchanges and providing aftersales support.
• Problem Resolution: Handle customer complaints or concerns promptly ensuring they are resolved to the customers satisfaction.
• Record Keeping: Maintain accurate records of all customer interactions ensuring thorough documentation within the companys CRM system for future reference.
• Team Collaboration: Work closely with various internal departments (e.g. sales logistics technical support) to resolve customer issues and improve the overall experience.
• Continuous Learning: Stay updated on product knowledge industry trends and company policies to deliver accurate and helpful information to customers.
• Customer Feedback: Collect and report customer feedback to help identify areas for improvement and contribute to enhancing products and services.

Qualifications:

• Language Proficiency: Strong command of Polish (B2 or higher) and English (B2 or higher) with excellent communication skills in both languages.
• Experience: Previous customer service experience is beneficial though not essential. A positive customerfocused attitude and a willingness to learn are equally important.
• ProblemSolving Skills: Ability to effectively manage and resolve complex customer issues in a professional manner.
• Technical Skills: Basic familiarity with customer service tools and CRM systems is advantageous but full training will be provided.
• Passion for Sports: A genuine interest in sports is highly valued as it helps in relating to our customers and understanding their needs.
• Adaptability: Comfortable working in a fastpaced environment and handling evolving customer demands.
• Team Player: Ability to collaborate effectively in a teamoriented remote work setting.

What We Offer:

• Competitive Compensation: We offer a competitive salary that reflects your skills and experience.
• Health & Life Insurance: Full health and life insurance coverage to ensure you and your family are well cared for.
• Work Equipment Provided: The company will supply all the necessary equipment (laptop headset etc.) to ensure you can work efficiently from home.
• Relocation Support: For candidates who wish to work in a hybrid environment relocation assistance to Sofia is available.
• Career Development: We are committed to fostering employee growth. Youll have opportunities to advance in your career through training programs and promotions.
• WorkLife Balance: Flexible working hours and the option to work remotely enable you to maintain a healthy balance between your professional and personal life.
• Supportive Team: Join a team that values collaboration and provides continuous support as you grow in your role.
• Ongoing Training: You will receive comprehensive training and continuous development to ensure your success in this position.