Installer

Principal Job Purpose

Responsible to: Team Manager Community Options

Responsible for:

• Supporting the implementation of Telecare Technology (Assistive Technology) within Blaenau Gwent.
• Developing and supporting the use of Telecare in a persons own home
• Ongoing installation and maintenance of the Telecare equipment and administration work relating to client details and accounts.

Principal Accountabilities

1. To arrange appointments assessing for Telecare service and making decisions on eligibility and its suitability.

2. To install programme and demonstrate Telecare equipment to service users and their carers.

3. To provide additional support to existing customers when difficulties occur with understanding of equipment use of equipment.

4. To assist with all monitoring and reviewing of telecare assessment installation and maintenance associated with the Telecare Service.

5. To work closely with the Social Care and Health personnel to ensure needs of potential and existing customers are met in a timely and efficient manner.

6. To promote home safety in particular with regards to the Telecare services.

7. To collect lifeline units from customers homes and other collection points as and when required.

8. To replace batteries and assist with any other nonengineering functions.

9. To clean test and repair and recycle Telecare units and organize the dispatch of any faulty equipment to the contractor ensuring all stock records are maintained in an orderly and accurate manner.

10. To programme new alarm units and other units ready for issue to new customers.

11. Operate a stock control system assist with the preparation of performance indicator data and ensure electronic records are maintained

12. To keep abreast of developments in Telecare and its associated fields and to give advice and information as required.

13. To develop a holistic approach to customers so that any additional needs are identified which might require for example assistive technology equipment or referral for falls assessment.

14. To sign post service users and carers to other services as appropriate.

15. As a term of your employment you may be required to undertake such other duties and/or times of work as may be required of you commensurate to your grade or general level of responsibility within the organisation

16. To comply with the relevant sections of the Authoritys policy statement on Health Safety and Welfare at Work.

17. To adhere to the principles of the Corporate Equality Policy and ensure commitment to antidiscriminatory practice.

Experience
Method of Assessment

Application form

• Experience of liasing with other agencies both internal and external e.g. Housing Dept. Social Services Local Health Board. Essential

Knowledge
Method of Assessment

Application form & Interview

• Working knowledge of the current Health & Social Care & Housing agenda Essential
• Demonstrate a clear understanding of the range of needs of carers and people with disabilities.
• Knowledge of current legislation relevant to the post e.g. Disabilities Discrimination Act

Person Specification

Qualifications
Method of Assessment

Application Form

• A qualification in Social Care or considerable recent experience of delivering services to vulnerable adults. Essential
• Desirable NVQ in Customer Service

Skills & Abilities
Method of Assessment

Interview and application form

• IT skills Essential
• Good organisational and clerical skills

Advising:
Provides accurate meaningful and consistent advice to customers clearly laying out steps that will be taken by each party

Building Rapport:
Listens patiently empathise with the customers situation and conveys a genuine desire to help and support.

Team Working:
Is positively committed to the success of the team promoting supportive relationships sharing information and being sensitive to others. Respects different views values and opinions

Analysing & Understanding:
Ability to use initiative analysing what the customer truly wants/needs takes all relevant factors into account and arrives at logical conclusions

Communicating Effectively:

• Communicates clearly concisely and appropriately: gets the message across to a wide range of customers and colleagues.
• Ability to undertake risk assessments and an awareness of health and safety issues

Planning & Prioritising:

• Effectively manages own workload prioritises effectively and consistently meeting deadlines.
• Ability to maintain and monitor stocks of relevant items of equipment

Making the Most of Technology:

• Makes best use of available technology & demonstrates an aptitude for learning to use new technologies to improve own performance.
• Desirable Ability to carry out the supply fitment of equipment in service users homes as specified
• Ability to instruct service users and carers in the use of specific equipment Application Form