CLIENT SERVICE REPRESENTATIVE - EXPORT DOCUMENTATION
CLIENT SERVICE REPRESENTATIVE - EXPORT DOCUMENTATION
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Job Description
The Export Documentation Department is part of the Client Services team. The Customer Service representative is a complex role that requires individuals to develop a wellrounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries.
Key Accountabilities:
The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise.
- Initiation of the Documentation cycle on the Export stream.
- Bill of Lading creation Management and creation of documentation to release of shipments.
- Detailed verification of documentation to ensure compliance requirements.
- Coordination with overseas agencies for resolutions and changes.
- Internal coordination on change inquiries and issue resolution.
- Execution as per internal KPIs.
Qualifications :
All MSC Canada employees are expected to exhibit the MSC Values striving to drive customer centric results in all interactions with colleagues and customers alike.
- 2year experience in a customer service environment.
- Documentation knowledge an asset.
- Bilingual written and spoken (French / English).
- Proficient in Microsoft applications.
- Open to flexible scheduling and rotating shifts including 11:30 a.m. to 8:00 p.m.
- Additional languages an asset.
Additional Information :
Great people who work hard and look out for each other because were a teamits that simple!
Just to name a few of our perks:
- Flexible health and dental benefits coverage (for all permanent fulltime roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
- Tailored training program opportunities for employee development.
- Employee mentorship leadership and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.
Hurry and apply now!
MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
