LOGISTICS REPRESENTATIVE
LOGISTICS REPRESENTATIVE
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Job Description
Department Summary
The logistics department is responsible to report profit and loss to Head Office for all inland moves within Canada and cross border. To properly forecast upcoming volume and create visibility on potential issues and communicate accordingly internally on best action plan for: MSC Canadas primary asset their containers is effectively tracked and allocated to meet customer demands across Canada. Communicate with internal and external stakeholders to ensure effective container management maintenance reporting and forecasting.
Position Summary
Customer experience is a cornerstone of MSC globally. We aim to provide a top tier service and support our clients to achieve their shipping objectives. The Logistics Service functions is a real time support to ensure our clients maintain fluidity within the network while importing and exporting their product.
Key Accountabilities
- Oversee the communication channels into MSC Logistics to ensure a timely response.
- Support client requests with real time actions.
- Coordination with key partners on delivering solutions.
- Coordination with internal and external stakeholders to proactively manage expectations.
- Follow up with Network Planning team and vendors weekly plans.
- Engage in projects and processes to support inventory levels and network fluidity.
- Communicates proactively with internal and external stakeholders of potential issues.
- Identify present and materialize improvements for overall department efficiency processes cost structure and systems.
- Monitor and Track EDI Quality of all partners.
- Weekly & Monthly reporting
- Monitoring Vendor performance against set KPIs
- To find process improvement and/or potential cost savings on daytoday activities
Qualifications :
All MSC Canada employees are expected to exhibit the MSC Values while exhibiting true customer centricity in all interactions with colleagues and customers alike.
Professional background:
- Experience in Logistics (Intermodal Asset/Inventory Management) 12 years experience.
- Experience that involves Logistics or Supply chain. Min experience of 1 year in the industry.
- Experience in managing containerized cargo movement min experience of 1 year.
- Ability to work under pressure creativity and proactiveness.
- Efficient in performing tasks and absorbing knowledge and processes quickly.
- Optimization and analytical skills
- Process oriented
- Proactive nature
- Creative solutions outside of the box thinker
- Computer Skills: Excel (advanced) Power BI Access and Microsoft Dynamics (an asset)
- Bilingualism (English and French) is a requirement.
Skills and qualities:
- Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine friendly approach consistent in every situation; highly developed sense of integrity and understanding of their role i.e. representing MSC to the customer and consistently acts accordingly
- Ability to multitask: Is able to proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner.
- Strong written and verbal communication skills: Is able to communicate in a concise professional manner using correct grammar and syntax using positive language consistently to convey negative messages; demonstrates empathy for the customer in their communication.
- Organizational Skills: Can prioritize large workflow and to manage their time effectively ensuring a seamless and frictionless process approaching problems logically and with demonstrated good judgment.
- Followthrough: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they are a priority.
- Attention to detail while working quickly and under pressure: Is able to maintain the both the quality and the productivity standards ensuring accuracy correctness and speed are maintained when deadlines are not flexible.
- Bilingualism: English and French written and spoken additional languages are an asset Computer Skills: Excel (advanced) Access and Microsoft Dynamics (an asset)
- Creative solutions: Outside of the box thinker
- Proven ability to work under pressure creativity and proactiveness.
- Proven efficiency in performing tasks and absorbing knowledge and processes quickly.
- Optimization and analytical skills
Additional Information :
Great people who work hard and look out for each other because were a teamits that simple!
Just to name a few of our perks:
- Flexible health and dental benefits coverage (for all permanent fulltime roles).
- RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
- Tailored training program opportunities for employee development.
- Employee mentorship leadership and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility.
- Health & Wellness Program.
Hurry and apply now!
MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
